Application Support Specialist - Drive Reliable Software Use

JW Affinity IT; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401k with matching

Life Insurance

Paid Time Off

Short Term & Long-Term Disability

Internet & Phone Allowance

Employee Assistance Program

Pet Insurance

Work-Life balance

Flexible Hours

Full-Time

Job summary

JW Affinity IT in Dallas, TX offers an evergreen posting for an Application Support role that provides both functional and technical support for district software applications. You will diagnose incidents, manage tickets and access, configure and test applications, and coordinate with vendors and development teams to ensure reliable use.

The role emphasizes strong customer service and documentation skills, with 3–5 years of support experience and a degree in IT or a related field.

Qualifications

• Associate or bachelor’s degree in information technology, business systems, or a related field, or equivalent experience
• 3–5 years of application support or service desk experience
• Knowledge of ticketing systems, SQL fundamentals, user/access administration, testing, and troubleshooting
• Ability to translate user issues into technical requirements
• Strong customer service, communication, and documentation skills. K–12 or enterprise application experience preferred.
• Equivalent combinations of education, certifications, and relevant professional experience may be considered. Assignment-specific requirements may apply.

Responsibilities

• Provides functional and technical support for district software applications.
• Diagnoses incidents, assists users, manages tickets and access, performs application configuration and testing.
• Coordinates with vendors and development teams, and creates knowledge articles to promote reliable application use.

Skills

SQL fundamentals

Ticketing systems

Customer service

Documentation

Troubleshooting

Education

Associate or Bachelor’s degree in IT / related field

Tools

Ticketing platforms

SQL tooling

Job description

JW Affinity IT in Dallas, TX offers an evergreen posting for an Application Support role that provides both functional and technical support for district software applications. You will diagnose incidents, manage tickets and access, configure and test applications, and coordinate with vendors and development teams to ensure reliable use.

The role emphasizes strong customer service and documentation skills, with 3–5 years of support experience and a degree in IT or a related field.