AI-Enabled Software Support Engineer

Kion Group AG; Northern (KY); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Career Development

Competitive Compensation and Benefits

Pay Transparency

Global Opportunities

Job summary

KION Group AG is seeking a software technical support specialist in Northern Kentucky, US. You will provide customer support via phone, email, and chat, diagnose software issues, collaborate with the development team, and document cases.

Travel ~5% and on-call rotations are required. Requirements include a CS/Software Eng degree, experience in software support, strong problem-solving and communication skills, and familiarity with Oracle/MS SQL and Windows OS.

Qualifications

• Bachelor’s degree in CS/Software Eng or related field.
• Proven experience in software support or a similar role.
• Strong problem-solving and attention to detail.
• Excellent written and verbal communication.
• Experience with Oracle or MS SQL databases.
• Experience with Windows operating systems.
• Open to working with AI, hands-on preferred.

Responsibilities

• Provide technical support to customers via phone, email, and chat.
• Diagnose and troubleshoot software issues
• Collaborate with the development team to resolve complex issues
• Document and track customer issues
• Assist in the creation of support documentation and knowledge base articles
• Conduct training sessions for customers on software usage
• Travel approximately 5% of the time to different customer locations and Dematic locations in the United States
• Participate in an on-call rotation during non-business hours

Skills

Problem solving

Communication skills

Attention to detail

Team collaboration

Education

Bachelor's Degree (Computer Science / Software Engineering / related field)

Tools

Oracle

MS SQL

Windows OS

Job description

KION Group AG is seeking a software technical support specialist in Northern Kentucky, US. You will provide customer support via phone, email, and chat, diagnose software issues, collaborate with the development team, and document cases.

Travel ~5% and on-call rotations are required. Requirements include a CS/Software Eng degree, experience in software support, strong problem-solving and communication skills, and familiarity with Oracle/MS SQL and Windows OS.