Junior Production Support Analyst

PruTech Solutions, Inc.; United States; Hybrid; USD 55,000 - 75,000; Part time

Job summary

PruTech Solutions, Inc. seeks a Junior Production Support Analyst to monitor production applications and support fixed income trading workflows. This entry-level role interfaces with business users, technology teams, and vendors to maintain production health and reliability.

Ideal candidates have basic SQL, strong analytical skills, and a willingness to learn financial products and enterprise tech tools in a hybrid, contract-based environment.

Qualifications

• Foundational understanding of software applications or production support concepts.
• Basic SQL knowledge (SELECT, filters, joins).
• Strong analytical and problem-solving skills.
• Bachelor’s degree or equivalent experience; 0–3 years.

Responsibilities

• Monitor production applications, interfaces, scheduled processes and system alerts.
• Triage incidents and service requests based on severity and business impact.
• Perform initial troubleshooting of application, data, batch-processing and connectivity issues.
• Escalate issues to the appropriate internal team or application vendor and coordinate resolution.
• Provide clear and timely status updates during incidents.
• Assist with incident and change management activities.
• Support the Fixed Income Sales and Trading teammates.
• Document troubleshooting steps, support procedures, known errors, and incident resolutions.
• Support implementation activities and perform post-change validation.
• Develop knowledge of fixed income products, trading workflows, and regulatory reporting requirements.

Skills

SQL basics

Analytical thinking

Communication

Problem solving

Learning mindset

Time management

Education

Bachelor's degree

Tools

ServiceNow

Python

PowerShell

Shell scripting

Job description

Junior Production Support Analyst #26-00069

Hybrid Contract

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Job Description

Junior Production Support Analyst

The Junior Production Support Analyst supports business-critical fixed income and capital markets applications. The analyst works with business users, technology teams, and third-party vendors to monitor application health, investigate incidents, communicate status, and help maintain reliable production services. This is an entry-level opportunity for a candidate interested in developing experience in production support, financial technology, application troubleshooting, and capital markets.

Key Responsibilities

• Monitor production applications, interfaces, scheduled processes, and system alerts.
• Triage incidents and service requests based on severity and business impact.
• Perform initial troubleshooting of application, data, batch-processing, and connectivity issues.
• Escalate issues to the appropriate internal team or application vendor and help coordinate resolution.
• Provide clear and timely status updates during incidents.
• Assist with incident and change management activities.
• Support the Fixed Income Sales and Trading teammates.
• Document troubleshooting steps, support procedures, known errors, and incident resolutions.
• Support implementation activities and perform post-change validation.
• Develop knowledge of fixed income products, trading workflows, and regulatory reporting requirements.

Minimum Qualifications

• Foundational understanding of software applications, information systems, or production support concepts.
• Basic SQL knowledge, including SELECT statements, filters, and joins.
• Strong analytical and problem-solving skills.
• Ability to analyze issues methodically and distinguish symptoms from underlying causes.
• Strong verbal and written communication skills.
• Ability to work calmly and effectively during time-sensitive situations.
• Willingness to learn financial products, production support processes, and enterprise technology tools.
• Bachelor's degree in Computer Science, Information Systems, Finance, Business Technology, or a related discipline, or equivalent education, training, or relevant experience.
• Zero to three years of relevant experience.

Preferred Qualifications

• Basic understanding of fixed income products, including government bonds, corporate bonds, municipal securities, and money market instruments.
• Familiarity with trade capture, confirmation, and settlement processes.
• Exposure to front-office trading environments or other time-sensitive business operations.
• Familiarity with financial technology platforms such as Bloomberg, Client Impact, or Tradeweb.
• Awareness of regulatory reporting requirements such as TRACE and MSRB reporting.
• Exposure to incident, problem, change, or major incident management processes.
• Experience with ServiceNow or another IT service management platform.
• Basic understanding of DNS, ports, firewalls, IP addressing, and network connectivity.
• Familiarity with Python, PowerShell, or shell scripting.
• Previous exposure to a production support environment or vendor-supported application.