Application Support Administrator

MFA Oil Company; Columbia Township (MO); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking an Application Support Administrator to provide vital IT infrastructure support across various business lines. This role involves enhancing system performance, managing POS configurations, and supporting network communications. The ideal candidate will have a strong IT support background, excellent problem-solving abilities, and a commitment to customer service. Join a company that values growth and development, offering competitive wages and comprehensive benefits, while promoting a culture of respect and continuous learning.

Benefits

Paid Time Off

401(k) Plan with Company Match

Comprehensive Health Benefits

Profit Sharing

Holidays

Qualifications

• 3+ years of IT support experience with strong customer service skills.
• Proficiency in MS Office Suite and basic networking knowledge.

Responsibilities

• Provide Tier II support for break/fix issues and manage telephony systems.
• Coordinate daily tasks related to computer systems and collaborate with stakeholders.

Skills

IT Support Experience

Analytical Skills

Customer Service Skills

Problem-Solving Skills

Basic Networking Knowledge

Education

High School Diploma

Associate’s Degree in Computer Science

Tools

MS Office Suite

POS Systems

Job description

MFA Corporate Office, Columbia, Columbia, Missouri, United States of America

Job Description

Posted: Thursday, April 17, 2025 at 6:00 AM

Overview

The Application Support Administrator acts as a resource for the IT Service Desk Team, providing infrastructure support to all lines of business at MFA Oil Company. This includes desktops, laptops, handheld devices, servers, and PC-based point of sale (POS) systems.

This role involves researching and analyzing technology and process improvements for computer equipment, applications, training, and managing the centralized c-store POS configuration system.

Additionally, the role supports company network administrators with location-based network communications systems, including routers, switches, cabling, and telephony systems.

MFA Oil Company is an Equal Opportunity/Drug-Free Employer

Responsibilities

• Prioritize and coordinate daily tasks and implementation responsibilities related to computer systems, collaborating with stakeholders including equipment suppliers, credit card processors, POS suppliers, IT department, and field and office teams.
• Identify issues and opportunities for application improvements.
• Recommend and implement upgrades or changes to enhance system performance and resolve issues.
• Administer retail server and workstation systems, providing remote management across a large geographic area.
• Support all hardware/software/server systems, including after-hours emergency escalation.
• Assist in designing and updating POS layouts, keeping management informed of system updates.
• Collaborate with Engineering Operations to design, configure, and maintain LAN/WAN networks, ensuring PCI compliance.
• Manage and troubleshoot telephony systems in partnership with Engineering Operations.
• Travel to remote sites or training sessions as needed, up to 25% travel.
• Provide helpdesk and Tier II support for break/fix issues.
• Mentor team members, document processes, and facilitate knowledge transfer.
• Track and report on project progress.
• Stay informed on industry developments related to POS and communicate relevant information to management.
• Engage in ongoing education through seminars, publications, and training.
• Adhere to company policies and perform other duties as assigned.

Job Requirements

• High school diploma or equivalent.
• At least three years of IT support experience.
• Basic networking knowledge.
• Proficiency in MS Office Suite, especially Excel, PowerPoint, and Word.
• Strong analytical and problem-solving skills.
• Excellent customer service and communication skills.
• Understanding of change management processes.
• Availability for on-call emergency support.
• Physical ability to lift up to 40 lbs.
• Fluent in English for communication purposes.
• Successful completion of pre-employment background and drug tests.
• Legal authorization to work in the U.S.
• Complete required Service Desk training within one year of hire or promotion.

Preferred Skills

• Associate’s degree in computer science or related field.
• Effective communication across departments.
• Advanced IT knowledge, including networking, OS, and applications.
• Experience with project management and technology implementation.
• Problem-solving skills and ability to work independently.
• Attention to detail and ability to meet deadlines.
• Experience in retail operations and fueling systems.
• Basic accounting knowledge.
• Quick learner and confidentiality awareness.
• Team-oriented attitude and goal setting skills.

About MFA Oil Company

Founded in 1929, MFA Oil is a farmer-owned cooperative and a leading propane retailer in the U.S., serving multiple states with fuels, lubricants, and propane. The company also operates convenience stores, tire franchises, a solar panel company, and a wholesale fuel distributor.

Benefits

We offer competitive wages, paid time off, holidays, profit sharing, a 401(k) plan with company match, and comprehensive health benefits including medical, dental, vision, life insurance, and disability coverage.

Our Culture

Our core values include putting customers first, respecting everyone, providing excellent service, delivering on promises, giving your best, never settling, working passionately, leading by example, doing the right thing, taking ownership, and acting with empathy.

Growth & Development

We support continuous learning and professional growth through on-the-job training, educational assistance, and internal advancement opportunities.

All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.