Applications Engineer: Customer Support & Quotes

John H. Carter Company, Inc.; Geismar (LA); On-site; USD 38,000 - 62,000; Full time

Job summary

John H. Carter Company, Inc. in Geismar, LA is seeking a customer service specialist to handle timely RFQs, technical assistance, and product support via phone and email.

You will manage multiple project inquiries and quotations, facilitate application requirements, and enter quotes and orders accurately. The role emphasizes multitasking, relationship building, and attention to detail with occasional travel.

Responsibilities

• Receive phone calls and emails from external & internal customers which must be handled on a timely basis. Information handled will typically include RFQ’s, technical assistance/support, equipment manufacturer support, technical product support, delivery expediting, etc.
• Manage multiple project inquiries and project quotations
• Facilitate customer application requirements for their assembly, sizing and product selection
• Attend required and preferred training
• Participate in an after-hours and weekend ‘On-Call’ rotation
• Accurately complete quotes, order entry and purchase orders
• Always build and cultivate solid relationships
• Remain alert and aware of surroundings at all times, regardless of location
• Some travel may be required
• Urgency and pressure for prompt, accurate results are routine. Multi-tasking and the ability to handle interruptions is expected.
• Regular and predictable attendance is essential for this position.

Job description

John H. Carter Company, Inc. in Geismar, LA is seeking a customer service specialist to handle timely RFQs, technical assistance, and product support via phone and email.

You will manage multiple project inquiries and quotations, facilitate application requirements, and enter quotes and orders accurately. The role emphasizes multitasking, relationship building, and attention to detail with occasional travel.