Customer Solutions & Repair Coordinator

John H. Carter Company, Inc.; Geismar (LA); On-site; USD 45,000 - 75,000; Full time

Job summary

John H. Carter Company, Inc. in Geismar, LA seeks a proactive team member to handle inbound inquiries, quote requests, and technical support for RFQs, assembly sizing, and product selection. You will manage multiple project inquiries, complete quotes, and process orders while building strong customer relationships.

This role requires multitasking under pressure, regular attendance, and willingness to participate in an on-call rotation and occasional travel for training and customer site support.

Responsibilities

• Receive phone calls and emails from external & internal customers which must be handled on a timely basis. Information handled will typically include RFQ’s, technical assistance/support, equipment manufacturer support, technical product support, delivery expediting, etc.
• Manage multiple project inquiries and project quotations
• Facilitate customer application requirements for their assembly, sizing and product selection
• Attend required and preferred training
• Participate in an after-hours and weekend ‘On-Call’ rotation
• Accurately complete quotes, order entry and purchase orders
• Always build and cultivate solid relationships
• Remain alert and aware of surroundings at all times, regardless of location
• Some travel may be required
• This job is demanding in terms of knowledge skills, commitment, and all other job-related qualifications. Urgency and pressure for prompt, accurate results are routine. Multi-tasking and the ability to handle and manage interruptions is expected.
• Regular and predictable attendance is essential for this position.

Job description

John H. Carter Company, Inc. in Geismar, LA seeks a proactive team member to handle inbound inquiries, quote requests, and technical support for RFQs, assembly sizing, and product selection. You will manage multiple project inquiries, complete quotes, and process orders while building strong customer relationships.

This role requires multitasking under pressure, regular attendance, and willingness to participate in an on-call rotation and occasional travel for training and customer site support.