Instrumentation Inside Sales & Tech Support Specialist

John H. Carter Company, Inc.; Metairie (LA); On-site; USD 38,000 - 52,000; Full time

Job summary

John H. Carter Company, Inc. in Metairie, LA is seeking an Inside Customer Support professional to handle high-volume inquiries via phone, fax, and email. You will coordinate scheduling, RFQs, and technical support while aligning with technician availability.

The role requires collaboration with accounting and sales teams, maintaining JHC TCC standards, and participating in training and on-call rotations to ensure exceptional service and solid relationships with customers.

Qualifications

• Experience in customer service or inside sales preferred.
• Strong written and verbal communication.
• Ability to manage heavy workload and prioritize.

Responsibilities

• Receive phone calls, faxes and emails from external & internal customers which must be handled on a timely basis.
• Ensure that Inside efforts are aligned with the Technician availability.
• Support JHC accounting department with problem invoices, returns and general customer account information.
• Support JHC Sales personnel when required for the pursuit of Instrumentation initiatives.
• Understand and ensure that the JHC TCC (Total Customer Commitment) standards are upheld at all times.
• Work closely with and support the JHC product principals when required to do so.
• Actively and enthusiastically attend required and preferred training.
• Actively and enthusiastically participate in the after hour and weekend 'On-Call' rotation as required.
• Actively and enthusiastically support JHC colleagues at all times, and especially when overload situations arise.
• Accurately complete quotes, order entry and purchase orders within the customers time requirements.

Skills

Customer service

Phone etiquette

Data entry

Relationship building

Tools

CRM software

Excel

Job description

John H. Carter Company, Inc. in Metairie, LA is seeking an Inside Customer Support professional to handle high-volume inquiries via phone, fax, and email. You will coordinate scheduling, RFQs, and technical support while aligning with technician availability.

The role requires collaboration with accounting and sales teams, maintaining JHC TCC standards, and participating in training and on-call rotations to ensure exceptional service and solid relationships with customers.