Application Specialist

Bluewater Hayes Inc.; Philadelphia (Philadelphia County); On-site; USD 55,000 - 75,000; Full time

Job summary

Bluewater Hayes Inc. in the Greater Philadelphia area is seeking an Applications Specialist to support customers, sales teams, and service technicians by answering product questions, troubleshooting applications, and identifying right solutions.

This role emphasizes technical aptitude, problem solving, and clear communication, with training across our residential and commercial product lines. The position offers opportunity to grow across engineering, sales, and product management within a

Qualifications

• 1+ years of experience in a technical, customer-facing environment.
• Strong mechanical, technical, and mathematical aptitude.
• Excellent written and verbal communication skills.
• Ability to learn products and explain information to others.

Responsibilities

• Work with customers and internal teams to understand applications and recommend appropriate product solutions.
• Answer technical product questions and help troubleshoot application and installation challenges.
• Assist customers and sales teams with product sizing, selection, specifications, and cross-references.
• Provide technical support to internal and external sales representatives.
• Support field service teams with product and application questions.
• Help develop and deliver product training through in-person, virtual, and other educational channels.
• Work with marketing, engineering, sales, service, and product teams to share customer feedback and improve technical resources.
• Develop a strong understanding of the company's products, applications, and customers.

Skills

Technical aptitude

Strong communication

Problem solving

Customer-facing experience

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Our client is a large, privately held manufacturing organization in the Greater Philadelphia area and an industry leader in residential and commercial products. They are looking for a motivated Applications Specialist to join their team.

This is a great opportunity for someone who enjoys solving problems, working with customers, and learning how products work. You do not need to be an engineer to be successful in this role. The ideal candidate will bring strong technical aptitude, curiosity, communication skills, and a willingness to become a product expert.

As an Applications Specialist, you will work directly with customers, sales teams, service technicians, and other internal groups to answer product questions, troubleshoot applications, and help identify the right solutions.

Why Consider the Opportunity?

• Build Technical Expertise: Become a subject matter expert on an established portfolio of residential and commercial products.
• Work Directly with Customers: Help customers solve real-world application, installation, sizing, and product-selection challenges.
• Develop Your Career: Gain exposure to sales, engineering, service, marketing, and product management within a large manufacturing organization.
• Join an Industry Leader: Work for a stable, privately held manufacturer with a strong reputation and long history in its market.
• Strong Company Culture: Join an organization that values employee development, collaboration, and work-life balance.

What You'll Do

• Work with customers and internal teams to understand applications and recommend appropriate product solutions.
• Answer technical product questions and help troubleshoot application and installation challenges.
• Assist customers and sales teams with product sizing, selection, specifications, and cross-references.
• Provide technical support to internal and external sales representatives.
• Support field service teams with product and application questions.
• Help develop and deliver product training through in-person, virtual, and other educational channels.
• Work with marketing, engineering, sales, service, and product teams to share customer feedback and improve technical resources.
• Develop a strong understanding of the company's products, applications, and customers.

What We're Looking For

• 1+ years of experience in a technical, customer-facing, manufacturing, service, inside sales, applications, or similar environment.
• Strong mechanical, technical, and/or mathematical aptitude.
• Comfortable learning technical products and explaining information to others.
• Strong written and verbal communication skills.
• Customer-focused approach with strong problem-solving skills.
• Ability to manage multiple questions, projects, and priorities.
• Working knowledge of Microsoft Word, Excel, and PowerPoint.

Our client offers a competitive base salary, comprehensive benefits, and long-term career growth with an established industry leader.

Location: Greater Philadelphia, PA area

Unfortunately, our client is unable to provide employment visa sponsorship at this time.