Product Specialist

Bluewater Hayes Inc.; Pennsylvania; On-site; USD 65,000 - 90,000; Full time

Job summary

Bluewater Hayes Inc. in the Greater Philadelphia area is seeking a motivated Product Specialist to bridge customers and internal teams while becoming a subject matter expert on highly engineered products.

This role offers exposure to engineering, sales, service, and product professionals, with opportunities to troubleshoot applications and tailor product solutions for customers.

Qualifications

• 1+ year in a technical or customer-facing role.
• Strong technical and mathematical aptitude.
• Excellent written and verbal communication skills.
• Strong customer-focused mindset.
• Ability to prioritize multiple projects and requests while delivering results.

Responsibilities

• Work with customers and internal stakeholders to determine the best solution for highly engineered products.
• Support marketing efforts by advising teams on technical specifications and product applications.
• Provide technical support to internal and external sales teams, including product cross-references, sizing, and selection.
• Provide technical support and training to field service teams.
• Analyze customer feedback to identify educational and training opportunities.
• Help deliver product training through on-site, virtual, and other educational channels.

Skills

Technical aptitude

Math aptitude

Communication skills

Customer focus

Project prioritization

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Our client is a large, privately held manufacturing organization in the Greater Philadelphia area and an industry leader in residential and commercial products. They are looking for a motivated Product Specialist to join their team.

This is a great opportunity for someone who enjoys the intersection of technical problem-solving, customer interaction, and product expertise. In this role, you will serve as a liaison between customers and internal teams while becoming a subject matter expert on the application and selection of highly engineered products.

Why consider the opportunity?

• Industry-Leading Organization: Join an established manufacturer with a strong reputation, innovative products, and a significant presence in its market.
• Technical Growth: Develop deep product and application expertise while working alongside experienced engineering, sales, service, and product professionals.
• Customer-Facing Impact: Work directly with customers to understand their applications, troubleshoot challenges, and identify the right product solutions.
• Cross-Functional Exposure: Partner closely with sales, marketing, engineering, field service, and other internal stakeholders, giving you exposure to multiple areas of the business.
• Strong Company Culture: Join a privately held organization that values its employees, professional development, collaboration, and work-life balance.

Additional responsibilities include:

• Work with customers and internal stakeholders to determine the best solution for highly engineered products.
• Support marketing efforts by advising teams on technical specifications and product applications.
• Provide technical support to internal and external sales teams, including product cross-references, sizing, and selection.
• Provide technical support and training to field service teams.
• Analyze customer feedback to identify educational and training opportunities.
• Help deliver product training through on-site, virtual, and other educational channels.

Candidate Experience Requirements:

• 1+ years of experience in a technical and/or customer-facing role.
• Strong technical and mathematical aptitude.
• Excellent written and verbal communication skills.
• Strong customer-focused mindset.
• Ability to prioritize multiple projects and requests while delivering results.
• Proficiency with Microsoft Word, Excel, and PowerPoint.

Our client offers a competitive salary, comprehensive benefits, and an opportunity to build a long-term career with an established industry leader.

Location: Greater Philadelphia, PA area

Unfortunately, our client is unable to provide employment visa sponsorship at this time.