Application Specialist/Field Service

Nailor Industries, Inc.; Houston (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Nailor Industries, Inc. in Houston seeks an experienced Application Engineer to support HVAC air control product lines. This role involves handling product application inquiries, providing technical support, and coordinating projects with engineering. Candidates should have at least a two-year technical degree and over two years of HVAC experience. Strong communication and problem-solving skills are essential. This position plays a critical role in liaising between customers and manufacturing while ensuring quality in product delivery.

Qualifications

• 2+ years of commercial HVAC systems experience preferred.
• Demonstrated knowledge of commercial HVAC control systems.
• Ability to read and interpret mechanical and electrical plans.

Responsibilities

• Field product application calls, providing pre-sale and post-sale support.
• Coordinate visits to job sites and manage quality-related inquiries.
• Support manufacturing and quality control in troubleshooting.
• Work with design engineering to adapt products to customer specs.

Skills

Written communication

Verbal communication

Presentation skills

Interpersonal skills

Problem solving

Analytic skills

Organizational skills

Computer-based skills

Familiarity with CAD software

Education

Two-year technical degree or equivalent experience

Job description

Nailor Industries, Inc. is an industry leading global manufacturer of commercial HVAC air distribution and control products. We are seeking a suitably qualified Application Engineer for our Air Control product lines. The successful candidate will become a key player in growing existing product lines that will expand our market opportunities.

Summary

The Application Specialist is responsible for fielding product application calls, pre-sale technical support, and post-sale technical support from independent representatives, contractors, and engineers throughout the country. They function as the first line of communication to diagnose potential field service and warranty issues. Develop and administer action plans to remedy customer issues. Interaction with order entry, customer service, sales, engineering, and manufacturing is required to review and process all special sales orders to ensure they are accurately documented prior to releasing to manufacturing. This position also works with manufacturing to support the production process while driving manufacturing initiatives to improve quality.

Essential Duties And Responsibilities (other Duties May Be Assigned)

• Provide immediate first response to all quality related inquiries and reports from customers
• Determine need for and plan / coordinate all visits to job sites. Identify and assign necessary assets, while minimizing cost of remediation
• Communicate with and support manufacturing and quality control teams in trouble shooting and analyzing quality issues during production and warranty issues in the field (this could include a ‘hands on’ approach)
• Coordinate projects with special product requirements. Work with design engineering to interpret customer specifications and ensure the supplied product meets expectations
• Develop costing for special products
• Lead efforts to determine root cause of problems and work with sales, customer service, manufacturing team and field service to rectify and bring closure to the warranty event.
• Prepare reports that show analysis of events, including data and relevant issues, closure of event, and recommendations to management
• Participate in representative and engineering training sessions

Education And Experience Requirements

• Minimum of a two-year technical degree or equivalent experience
• 2+ years of commercial HVAC systems experience preferred. Involvement across areas like engineering, installation/start-up, maintenance, repair, troubleshooting, technical sales, or customer service is a plus.
• Demonstrated knowledge of commercial HVAC control systems
• Ability to read and interpret mechanical and electrical plans, schedules, technical drawings, and contract specifications

Specific Skills Requirements

• Excellent written communication, verbal communication, and presentation skills
• Ability to interact well with customers on the phone and in person is a must
• Strong interpersonal skills
• Proven problem solving and analytic skills
• Strong organizational skills
• Demonstrated computer-based skills
• Familiarity with CAD software a plus
• Must be highly motivated and self-driven

Physical Demands

Move, transport and handle equipment as necessary at tradeshows, lab testing or for presentations. Ability to carry luggage for travel.