Application Security Engineer — Shield Web Apps

Tyler Technologies, Inc.; Troy (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Job summary

Tyler Technologies, Inc. is seeking a Software Support Representative to provide basic-level software support to clients. This role focuses on the use and functionality of Tyler’s products, requiring good communication skills and problem-solving abilities.

The representative will resolve client issues, analyze data, and ensure timely resolutions to enhance the customer experience. Candidates should have a relevant degree or equivalent experience in a support role.

Qualifications

• Basic-level software support for client issues.
• Focus on functionality and understanding of Tyler’s products.
• Ability to communicate clearly and resolve issues timely.

Responsibilities

• Provide software support to clients.
• Analyze data and troubleshoot functionality issues.
• Coordinate testing for timely issue resolution.

Skills

Software troubleshooting

Data analysis

Customer service

Education

Bachelor's degree or equivalent experience

Tools

CRM software

Database management systems

Job description

Tyler Technologies, Inc. is seeking a Software Support Representative to provide basic-level software support to clients. This role focuses on the use and functionality of Tyler’s products, requiring good communication skills and problem-solving abilities.

The representative will resolve client issues, analyze data, and ensure timely resolutions to enhance the customer experience. Candidates should have a relevant degree or equivalent experience in a support role.