Client Experience Advocate - SaaS Support & Growth

Tyler Technologies; Billings (MT); On-site; USD 46,500 - 52,000; Full time

Job summary

Tyler Technologies seeks a Client Experience Advocate for an entry-level client support role. You will be the first point of contact for questions, issues, and service needs, supporting clients across the Tyler ERP Pro product suite and growing toward module certifications.

As part of a regional team, you will own each client issue through resolution or escalation, document interactions, and collaborate with peers and leadership to improve service delivery and customer outcomes.

Qualifications

• Desire to build a career in client support, client success, SaaS, or public sector technology.
• Excellent communication skills and a strong service orientation.
• Ability to manage multiple tasks and stay organized in a fast-paced environment.
• Comfort learning technical concepts and using new tools.
• Strong sense of accountability—you follow through even when the answer isn't immediate.
• Enthusiasm for growing product knowledge through training and certification.
• Team-oriented with a commitment to learning and contributing to shared goals.

Responsibilities

• Respond to incoming client support needs and own each issue through resolution or proper escalation.
• Document interactions and case details thoroughly in line with team standards.
• Follow established processes to troubleshoot and resolve a broad range of product inquiries.
• Maintain a learning mindset and pursue module-specific certifications.
• Collaborate with teammates and regional leadership to ensure consistent, effective support.
• Provide insight into common trends or client needs to support continuous improvement.
• Participate in regional initiatives, trainings, and knowledge-sharing efforts as applicable.
• Support clients during cloud transitions by reinforcing training and best practices, escalating common pain points to regional leadership.

Job description

Tyler Technologies seeks a Client Experience Advocate for an entry-level client support role. You will be the first point of contact for questions, issues, and service needs, supporting clients across the Tyler ERP Pro product suite and growing toward module certifications.

As part of a regional team, you will own each client issue through resolution or escalation, document interactions, and collaborate with peers and leadership to improve service delivery and customer outcomes.