Advanced Public Safety Software Support Pro

Tyler Technologies; College Station (TX); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Tyler Technologies is looking for a Software Support Specialist to provide advanced technical support for their public safety software applications. This collaborative role will act as a primary liaison between clients and internal teams, solving complex technical issues while delivering exceptional customer service.

The ideal candidate will troubleshoot various software and hardware issues, participate in a 24/7 on-call rotation, and contribute to continual learning about Tyler's products. This position is crucial for enhancing client satisfaction through effective problem resolution.

Qualifications

• Strong analytical ability and technical troubleshooting skills.
• Ability to deliver exceptional customer experience.
• Willingness to participate in continuous learning.

Responsibilities

• Provide high-quality support for software applications.
• Troubleshoot complex software and hardware issues.
• Manage technical incidents and keep clients informed.
• Train end-users on system operation and software functionality.

Skills

Analytical ability

Technical troubleshooting skills

Clear communication

Commitment to continuous learning

Job description

Tyler Technologies is looking for a Software Support Specialist to provide advanced technical support for their public safety software applications. This collaborative role will act as a primary liaison between clients and internal teams, solving complex technical issues while delivering exceptional customer service.

The ideal candidate will troubleshoot various software and hardware issues, participate in a 24/7 on-call rotation, and contribute to continual learning about Tyler's products. This position is crucial for enhancing client satisfaction through effective problem resolution.