Application Production Support Engineer

Infosys; Charlotte (NC); On-site; USD 75,000 - 160,000; Full time

Job summary

Infosys is hiring an Application Production Support Engineer for the L2/L3 support team in Charlotte, NC. The role involves interfacing with stakeholders, applying technical skills in support of critical business applications, and utilizing monitoring tools for fault analysis and resolution in a dynamic environment. Candidates must have significant experience in IT, production support, and relevant technologies, including AWS services, database systems, and programming languages.

Qualifications

• At least 4 years of experience in Information Technology.
• Hands-on experience in Production support activities.
• Experience with AWS services and monitoring tools.

Responsibilities

• Interface with stakeholders for application support and monitoring.
• Perform fault analysis and troubleshooting for issues.
• Collaborate with development teams on system performance and upgrades.

Skills

Production support

AWS

C++

Java

SQL

PostgreSQL

Oracle

Control-M

Monitoring tools

Log analysis

Education

Bachelor’s degree or foreign equivalent

Tools

Grafana

DataDog

Splunk

AppDynamics

CloudWatch

Job description

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Infosys is seeking for an Application Production Support Engineer for L2/L3 support team where you will interface with key stakeholders and apply your technical proficiency across various aspects of application support for our client using various Monitoring tools to perform fault analysis, failure avoidance and diagnosis and resolution for any impacting issues in a distributed environment. You will be working closely with development and engineering team to provide input on new functionality and system performance, capacity management, monitoring and testing of infra upgrades and platform releases. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued

Required Qualifications:

• Candidate must be located within commuting distance of the Charlotte, NC, or willing to relocate. This position may require travel in the US

.• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.

• At least 4 years of experience in Information Technology.

• Hands on experience in Production support activities for a set of critical business applications.

• Hands on experience in AWS services like Step functions, AWS Lambda \ Rest APIs \ Kafka.

• Perform in-depth log analysis to identify and diagnose issues in production systems.

• L2 support \ Troubleshooting issues in C++\Java based production application codes (via Visual Studio).

• Experience in debugging issues in SQL / PostgreSQL / Oracle database systems.

• Troubleshoot job failures in Control-M.

• Utilize monitoring tools like Grafana, DataDog, Splunk, AppDynamics, CloudWatch etc.

• All applicants authorized to work in the United States are encouraged to apply.

Preferred Qualifications:

• Experience with production support enviornment.

• Good Communication and Analytical skills

• Experience and desire to work in a Global delivery environment.

• Ability to work on agile projects within database team.

You can review the detailed job description and apply officially through the following link:

https://jobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?PageType=JobDetails&partnerid=25633&siteid=5439&Areq=133820BR

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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