Production Support Engineer

Highbrow LLC; Only (TN); Remote; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Production Support Engineer to join their dynamic team. This role involves providing technical support for Windows systems, automating server processes, and ensuring smooth operations of critical applications. You will be responsible for troubleshooting, creating monitoring scripts, and collaborating with cross-functional teams to enhance system performance. If you have a passion for technology and a knack for problem-solving, this opportunity offers a chance to make a significant impact in a supportive and innovative environment. Join a forward-thinking company where your expertise will be valued and your contributions recognized.

Qualifications

• 5+ years of IT experience in a technical production support role.
• Solid experience scripting in PowerShell and writing SQL.
• Knowledge of ITIL production support best practices.

Responsibilities

• Provide 24×7 on-call support for applications.
• Create monitoring scripts and automate alerts.
• Coordinate with cross-functional teams to resolve project issues.

Skills

Windows Systems Administration

PowerShell Scripting

SQL for Oracle or SQL Server

ITIL Best Practices

Microsoft Office Suite

Education

Bachelor's degree in Computer Science/Information Systems

Tools

CA Server Automation (CA ITCM)

Azure

Splunk

ExtraHop

Job description

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Job Location: Remote (EST/CST time zone only)

Job Travel Location(s):

# Positions: 1

Employment Type: C2H

Candidate Constraints

Duration: Long Term

# of Layers: 0

Work Eligibility: All Work Authorizations are Permitted – No Visa Transfers

Key Technology: Windows, CA Servers, SQL, MS Office

Job Responsibilities

CA Server Automation which includes CA ITCM – need knowledge with in using the CA tool.

• W2
• Remote (EST/CST time zone only)
• Posted 6 days ago
  
  

Website Highbrow LLC

Job Title: Production Support Engineer

Job ID: 2024-12933

Job Location: Remote (EST/CST time zone only)

Job Travel Location(s):

# Positions: 1

Employment Type: C2H

Candidate Constraints

Duration: Long Term

# of Layers: 0

Work Eligibility: All Work Authorizations are Permitted – No Visa Transfers

Key Technology: Windows, CA Servers, SQL, MS Office

Job Responsibilities

CA Server Automation which includes CA ITCM – need knowledge with in using the CA tool.

Experience with Windows systems troubleshooting within non-production and production multi-tier environments.

24×7 on call support of applications on a rotating basis and participate in resolution of escalated incidents.

Create application monitoring scripts and automate alerts that can inform of problems in logs files.

Recommend performance and infrastructure capacity improvements as well as enhancements to existing macros and utilities in use.

Point of escalation accountable for diagnosing and resolving customer impacting issues.

Review turnover artifacts to ensure completion prior to executing production installs.

Participate in assigned projects representing the support organization, communicate status, issues, and delivery risks.

Support applications that support the Managed Services ATM fleet and Cash and Logistics.

Perform coordination of cross-functional departments to identify project issues, monitor action items and follow-up to ensure resolutions.

Participate in Patch deployment scheduling and grouping of deployments. Individual will validate systems are operating as they should after a Patching process has completed. Will work with release management when required. Document install defects and assign severity to the problem that occurs and work with various teams to determine root cause.

Ensure monitoring alerts and system events are risk assessed, prioritized, and worked aggressively.

Maintain and/or create technical support documentation, and work with resources to assume the same.

Good verbal and written communication skills to be used for creation and updating standard operating procedures.

Must be able to operate in a team environment and be able to effectively communicate and work with team members globally.

Required

Skills and Experience Required:

5+ years of IT experience in a technical production support role with background in Windows Systems Administration and/or Windows development. ATM application knowledge is a plus.

Solid experience scripting in PowerShell

Hands-on knowledge of writing SQL for Oracle or SQL Server

Microsoft Desktop Services, Virtual Services

Knowledge of ITIL production support best practices

ATM knowledge and strong knowledge of Microsoft Office Suite

Desired

Basic knowledge of Linux

CA Server Automation which includes CA ITCM

Knowledge of Azure

Knowledge of Splunk and ExtraHop

Experienced in Agile and DevOps environments and cultures.

Education

Bachelor’s degree in Computer Science/Information Systems, or equivalent

To apply for this job email your details to [e-mail]

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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