Sr. Production Support Engineer-JT2739

Revecore; United States; Remote; USD 85,000 - 720,000; Full time

Job summary

Revecore is seeking a Senior Production Support Engineer to lead the maintenance and stability of their cloud-based applications. This remote position requires expertise in .NET technologies, incident management, and cross-functional collaboration. The successful candidate will have a track record of improving system reliability and mentoring junior engineers, contributing to a culture of engineering excellence.

Benefits

Comprehensive medical, dental, vision, and life insurance

12 paid holidays and flexible paid time off

401(k) contributions

Employee Resource Groups

Career growth opportunities

Excellent work/life balance

Qualifications

• 5+ years of experience in production support or site reliability engineering.
• Deep expertise in C# and .NET technologies.
• Strong database experience with complex T-SQL queries.

Responsibilities

• Lead investigation and resolution of production incidents.
• Coordinate cross-team collaboration during outages.
• Drive development of monitoring and self-healing capabilities.

Skills

C#

.NET

SQL Server

T-SQL

Azure services

PowerShell

Python

Bash

Education

Bachelor’s degree in computer science or related field

Job description

Join to apply for the Sr. Production Support Engineer-JT2739 role at Revecore

Join to apply for the Sr. Production Support Engineer-JT2739 role at Revecore

Our Company

Start your next chapter at Revecore! For over 25 years, we’ve been at the forefront of specialized claims management, helping healthcare providers recover meaningful revenue to enhance quality patient care in their communities. We’re powered by people, driven by technology, and dedicated to our clients and employees. If you’re looking for a collaborative and diverse culture with a great work/life balance, look no further.

Our Company

Start your next chapter at Revecore! For over 25 years, we’ve been at the forefront of specialized claims management, helping healthcare providers recover meaningful revenue to enhance quality patient care in their communities. We’re powered by people, driven by technology, and dedicated to our clients and employees. If you’re looking for a collaborative and diverse culture with a great work/life balance, look no further.

As part of our team, you’ll be rewarded with:

• Comprehensive medical, dental, vision, and life insurance benefits from the start of your employment
• 12 paid holidays and flexible paid time off
• 401(k) contributions
• Employee Resource Groups that build community
• Career growth opportunities
• An excellent work/life balance
  
  

Location:Remote - USA

Description

We are looking for a Senior Production Support Engineer who will take a leadership role in maintaining the health and stability of our cloud-based enterprise application built with .NET (C#, SQL Server, T-SQL, Angular) and hosted in Azure. You will act as a technical lead in identifying, resolving, and preventing production issues, and play a key role in shaping our support operations through automation, monitoring, and process improvement.

This role requires a high degree of technical expertise, operational discipline, and cross-functional communication. You’ll also mentor junior team members and contribute to engineering excellence and a strong DevOps culture.

Essential Duties And Responsibilities

• Lead the investigation and resolution of complex and high-impact production incidents.
• Serve as the escalation point for production support engineers and coordinate cross-team collaboration during outages.
• Analyze system performance and identify areas of improvement in application reliability, scalability, and observability.
• Drive the development and implementation of monitoring, alerting, and self-healing capabilities for our systems.
• Build automation tools to streamline incident response, environment validation, and root cause analysis.
• Own post-incident reviews (PIRs), ensure timely documentation, and work with dev teams to address systemic issues.
• Provide mentorship and technical guidance to other production support and engineering team members.
• Collaborate with developers, QA, DevOps, and product managers to improve deployment and support processes.
• Participate in on-call rotations and improve incident response readiness and tooling.
  
  

Minimum Qualifications

• Bachelor’s degree in computer science, computer engineering, or a related field; or equivalent practical experience.
• 5+ years of experience in a production support, site reliability engineering (SRE), or DevOps role.
• Deep expertise in C# and .NET technologies; able to debug production code and logs effectively.
• Strong database experience including complex T-SQL queries, performance tuning, and SQL Server internals.
• Advanced experience with Azure services, particularly around app hosting, monitoring, logging, and databases.
• Demonstrated ability to lead incident response efforts and work under pressure.
• Strong scripting skills (e.g., PowerShell, Python, Bash) to automate tasks and build operational tools.
• Excellent communication and leadership skills; able to drive conversations with engineering and business stakeholders.
• Experience with Azure Application Insights, Log Analytics, or other observability platforms.
• Exposure to CI/CD pipelines using Azure DevOps, GitHub Actions, or similar.
• Knowledge of ITIL or SRE principles, and experience establishing support SLAs and metrics.
• Experience working in highly regulated or mission-critical environments.
  
  

Work At Home Requirements

• A quiet, distraction-free environment to work from in your home.
• A secure home internet connection with speeds >20 Mbps for downloads and >10 Mbps for uploads is required.
• The workspace area accommodates all workstation equipment and related materials and provides adequate surface area to be productive.
  
  

Revecore is an equal opportunity employer that does not discriminate based on race, color, religion, sex or gender, gender identity or expression, sexual orientation, national origin, age, disability status, veteran status, genetic information, or any other legally protected status.



We believe that a diverse workforce fosters innovation and creativity, enriches our culture, and enables us to better serve the needs of our clients and communities. We welcome and encourage individuals of all backgrounds, perspectives, and abilities to apply.

Revecore is an equal opportunity employer that does not discriminate based on race, color, religion, sex or gender, gender identity or expression, sexual orientation, national origin, age, disability status, veteran status, genetic information, or any other legally protected status.



We believe that a diverse workforce fosters innovation and creativity, enriches our culture, and enables us to better serve the needs of our clients and communities. We welcome and encourage individuals of all backgrounds, perspectives, and abilities to apply.

Must reside in the United Stateswithin one of the states listed below:

Alabama, Arkansas, Delaware, Florida, Georgia, Iowa, Illinois, Indiana, Kansas, Kentucky, Louisiana, Massachusetts, Maine, Maryland, Michigan, Minnesota, Missouri, Mississippi, Montana, North Carolina, Nebraska, New Hampshire, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Wisconsin, and West Virginia

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at Revecore by 2x

Get notified about new Production Support Engineer jobs in United States.

United States $170,000.00-$720,000.00 1 day ago

New York, United States $99,000.00-$139,000.00 4 weeks ago

North Carolina, United States 3 weeks ago

IT Help Desk Engineer (Mid)/(Junior)-Remote

Charlotte, NC $130,000.00-$160,000.00 2 weeks ago

United States $85,000.00-$105,000.00 1 week ago

United States $85,000.00-$110,000.00 2 weeks ago

United States $72,800.00-$84,990.00 3 weeks ago

Application Support Engineer (with Excel Rater Integration experience)

United States $80,000.00-$90,000.00 1 day ago

United States $80,000.00-$100,000.00 5 days ago

Jr. Support Engineer (FT/REMOTE) (USC or GC req'd)

United States $150,000.00-$185,000.00 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.