Production Support Engineer

Apolis; Richmond (VA); Remote; USD 60,000 - 80,000; Full time

Job summary

An innovative firm is seeking a talented Production Support Engineer to enhance their team. This role focuses on supporting diverse applications, including Oracle and .NET Core, while managing cloud infrastructure and ensuring optimal performance. The ideal candidate will have extensive experience in Oracle Database Administration, cloud tools like AWS and Azure, and strong scripting skills in PowerShell and Python. Join a dynamic environment where your expertise will drive operational excellence and support critical business functions. If you're passionate about technology and eager to tackle challenging production issues, this opportunity is perfect for you!

Qualifications

• 4+ years of production support experience with on-prem and cloud systems.
• Strong expertise in Oracle database administration and performance tuning.
• Hands-on experience with cloud tools and automation scripting.

Responsibilities

• Support a variety of applications including Facets Clones and .NET Core.
• Manage Oracle databases and ensure high availability of systems.
• Utilize monitoring tools for incident management and problem resolution.

Skills

Oracle Database Administration

Cloud Infrastructure Management

Application Support

Scripting (PowerShell, Python)

Troubleshooting

Incident Management

Performance Tuning

Root Cause Analysis

Education

Bachelor’s degree in Computer Science

Bachelor’s degree in Information Technology

Bachelor’s degree in Engineering

Tools

AWS

Azure

HashiCorp

Terraform

Datadog

ServiceNow (SNOW)

Job description

Join to apply for the Production Support Engineer role at Apolis

Job Description

We are seeking a highly skilled Production Support Engineer with expertise in Oracle Database Administration, cloud infrastructure management, and application support to join our team. This position will involve supporting a variety of applications, including Facets Clones, .NET Core, Oracle, PowerShell, and more.

Role: Production Support Engineer

Duration: 3+ Months

Location: Richmond, VA – Remote

Rate: $47/hr on C2C OR $40/hr on W2

Key Qualifications

• Bachelor’s degree in computer science, Information Technology, Engineering, or a related field.
• 4+ years of experience in production support, particularly in managing on-prem and cloud-based systems such as Oracle, Facets Clones, and more.
• Experience with Database Management: Strong expertise in Oracle database administration, including performance tuning, query optimization, backup/recovery, and troubleshooting.
• Hands-on Experience with Cloud Tools: Familiarity with AWS and Azure for managing resources, scaling applications, and ensuring high availability. Experience with HashiCorp and Terraform for infrastructure automation.
• Proficiency in Scripting and Automation: Experience using PowerShell, Python, and Unix/Linux Shell Scripting to automate tasks and improve efficiency.
• Application Support Expertise: In-depth knowledge of Facets Clones, .NET Core, Adobe, IIS, Apache, and IBM MQ for troubleshooting and optimizing production systems.
• Understanding of Monitoring Tools: Experience with monitoring and incident management tools like Datadog, ServiceNow (SNOW) for ticketing, change management, and resolving production issues.
• Incident Management & Problem Resolution: Strong troubleshooting and root cause analysis skills, with a demonstrated ability to resolve issues efficiently in production environments.
• Experience with Virtualization: Practical experience with Virtual Machines and managing resources on cloud platforms and on-prem servers.
• Knowledge of Exadata and Storage Solutions: Experience with Oracle Exadata, Netapp SMO/Snap center for database performance and storage management.
• Understanding of Security and Compliance: Knowledge of security protocols like SSL, OAuth, and experience maintaining compliance within production environments.

Desirable Skills

• Disaster Recovery: Familiarity with disaster recovery (DR) processes and the ability to perform necessary DR activities to ensure business continuity.
• Operational Readiness: Proven ability to ensure systems are ready for peak periods and critical infrastructure upgrades, supporting smooth operations during high-demand periods.
• Experience with Multiple Databases: Ability to work with different database platforms like MySQL, Oracle, and more for handling database-related production issues.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Information Technology

Industries: IT Services and IT Consulting