AIX- Production Support Engineer II

Truist; Charlotte (NC); On-site; USD 75,000 - 110,000; Full time

Job summary

An established industry player is seeking a Production Support Engineer II to ensure operational stability and support business-critical systems. This role requires a proactive approach to troubleshooting and incident resolution, collaborating with cross-functional teams to enhance system performance. Ideal candidates will possess strong analytical skills and experience with IT service management tools. Join a dynamic team where your contributions will directly impact the efficiency and reliability of essential services, all within a supportive and innovative work environment.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k Plan

Paid Vacation

Sick Days

Paid Holidays

Disability Insurance

Life Insurance

Flexible Work Hours

Qualifications

• 4-8 years of experience in production support or systems engineering.
• Proficiency in using monitoring tools to resolve performance issues.
• Experience with ITSM tools and incident management processes.

Responsibilities

• Provide day-to-day support for business-critical systems.
• Troubleshoot and resolve lower to medium-priority technical issues.
• Collaborate with teams to improve production environments.

Skills

Troubleshooting

Analytical Skills

Problem-Solving

Automation Scripting

IT Service Management

Education

Bachelor’s degree in Computer Science

Bachelor’s degree in Information Systems

Bachelor’s degree in Engineering

Tools

ServiceNow

Splunk

Dynatrace

CloudWatch

pUTTY

Citrix

Oracle SQL

Job description

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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

The Production Support Engineer II is responsible for providing day-to-day support for business-critical systems, ensuring operational stability, and quickly resolving incidents. This role focuses on resolving lower to medium-priority incidents, maintaining system health, and supporting the improvement of production environments through collaboration with senior engineers and cross-functional teams.

Essential Duties And Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Identify, troubleshoot, and resolve lower to medium-priority technical issues with guidance from senior engineers, ensuring minimal disruption to business operations.
• Support day-to-day monitoring of system performance and use monitoring tools (e.g., Splunk, Dynatrace, CloudWatch) to detect anomalies and take corrective actions.
• Collaborate with cross-functional teams to resolve technical incidents and escalate higher-complexity issues to senior engineers as needed.
• Assist in automating routine production support tasks by developing or modifying scripts and tools.
• Maintain documentation for production issues, troubleshooting steps, and system configurations, contributing to the shared knowledge base.
• Participate in incident, problem, and change management processes, following ITIL best practices.
• Perform root cause analysis for recurring issues and assist senior engineers in implementing permanent fixes to improve system stability.
• Support the implementation of process improvements to enhance system performance and minimize downtime.
• Assist with mentoring and supporting junior-level engineers, providing guidance as needed.
  
  
  

Qualifications

Required Qualifications

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field.
• Four to eight years of experience in production support, systems engineering, database engineering or related technical roles.
• Experience with IT Service Management (ITSM) tools such as ServiceNow with solid understanding of incident, problem, and change management processes.
• Proficiency in using monitoring tools like Splunk, Dynatrace, or CloudWatch to detect and resolve system performance issues.
• Strong analytical and problem-solving skills, with the ability to assist in root cause analysis and incident resolution.
• Ability to work independently on lower-to-medium priority incidents and escalate complex issues when necessary.
  
  
  

Preferred Qualifications:

• Familiarity with supporting Agile team/processes.
• Experience in automation tools and scripting for production support tasks.
• Banking or financial services experience
• Familiarity with following OS: AIX, Linux, Windows, ZOS (Basics)
• Experience in Applications: Money Transfer System(MTS), Oracle (SQL), Universal Payments Platform, Reporting Gateway, Swift Alliance Access.
• Familiarity with the following tools: WIN Remote Desktop, pUTTY, Secure CRT, Citrix, Oracle SQL, MS WORD, MS Teams, CA Workstation.
• Strong Trouble Shooting skills.
• Ability to create: Install/Upgrade Plans, Incident Tickets, Problem management Follow-up.
  
  
  

Other Job Requirements / Working Conditions

Sitting

Constantly (More than 50% of the time)

Standing

Frequently (25% - 50% of the time)

Walking

Frequently (25% - 50% of the time)

Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

Manual Dexterity / Keyboarding

Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.

Availability

Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.

Travel

Minimal and up to 10%

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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