Application Production Support Enginner

Infosys Limited; Charlotte (NC); On-site; USD 80,000 - 110,000; Full time

Job summary

A leading company is seeking an Application Production Support Engineer for their L2/L3 support team in Charlotte, NC. The role involves troubleshooting critical applications, working closely with engineers, and utilizing various monitoring tools. Candidates should have at least 4 years of experience with AWS services and production support activities, along with a Bachelor's degree or equivalent experience. Opportunities for travel and engagement in a collaborative team environment are part of this position.

Qualifications

• 4+ years of experience in Information Technology.
• Hands-on experience with critical business applications.
• Experience with monitoring tools like DataDog, AppDynamics.

Responsibilities

• Interface with stakeholders for application support.
• Perform fault analysis and resolve issues in production systems.
• Collaborate with development teams on system performance.

Skills

Production support activities

AWS services

C++/Java troubleshooting

SQL/PostgreSQL/Oracle database

Monitoring tools (Grafana, Splunk)

Education

Bachelor's degree or foreign equivalent

Job description

Technology|Cloud Platform|AWS Core services, Technology|Java|Web Services-REST, Technology|Oracle|PL/SQL

Company

ITL USA

Requisition ID

133820BR

Infosys is seeking for an Application Production Support Engineer for L2/L3 support team where you will interface with key stakeholders and apply your technical proficiency across various aspects of application support for our client using various Monitoring tools to perform fault analysis, failure avoidance and diagnosis and resolution for any impacting issues in a distributed environment. You will be working closely with development and engineering team to provide input on new functionality and system performance, capacity management, monitoring and testing of infra upgrades and platform releases. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued

Required Qualifications:
• Candidate must be located within commuting distance of the Charlotte, NC, or willing to relocate. This position may require travel in the US
.• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 4 years of experience in Information Technology.
• Hands on experience in Production support activities for a set of critical business applications.
• Hands on experience in AWS services like Step functions, AWS Lambda \\ Rest APIs \\ Kafka.
• Perform in-depth log analysis to identify and diagnose issues in production systems.
• L2 support \\ Troubleshooting issues in C++\\Java based production application codes (via Visual Studio).
• Experience in debugging issues in SQL / PostgreSQL / Oracle database systems.
• Troubleshoot job failures in Control-M.
• Utilize monitoring tools like Grafana, DataDog, Splunk, AppDynamics, CloudWatch etc.
• All applicants authorized to work in the United States are encouraged to apply .

Preferred Qualifications:
• Experience with production support enviornment.
• Good Communication and Analytical skills
• Experience and desire to work in a Global delivery environment.
• Ability to work on agile projects within database team.

The job entails an extensive amount of travel. The job also entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.


About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.