Level 3 Production Support Engineer

Apex Systems; Charlotte (NC); Hybrid; USD 80,000 - 100,000; Full time

Job summary

A leading technology solutions provider is seeking an L3 Production Support Engineer in Charlotte, NC, for a 12-18 month contract. The role involves setting up alerts and batch jobs, engaging with stakeholders for software designs, and automating processes to enhance operational efficiency. Successful candidates will have strong Splunk and Python skills.

Benefits

Medical, dental, and vision insurance

Employee stock purchase program (ESPP)

401k retirement plan

Health Savings Account (HSA)

SupportLinc Employee Assistance Program (EAP)

Professional development and training programs

Qualifications

• 3+ years of L3 Production Support engineering experience.
• Proficient with Splunk for alerts and ReGexs.
• Experience with Python scripting.

Responsibilities

• Set up alerts, batch jobs, and handle overall support work.
• Collaborate with leads and internal teams for software design.
• Automate code promotion to enhance reliability.

Skills

L3 Production Support engineering

Splunk

Python scripting

Tools

Json

Dynatrace

Job description

Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client.Please apply if interested and qualified.Please note that only qualified candidates will be contacted.

Location:Charlotte, NC or Kennesaw, GA - 3 days onsite/2 days remote

Duration:12-18 months contract

Pay Rate Range:$70/hr W2

Requirements:

• 3+ years of L3 Production Support engineering experience
• Proficient with Splunk - able to build alerts, creating ReGexs
• Python scripting

Plus:

• Json
• Dynatrace for monitoring

Day to Day Responsibilities/typical day look like:this resource will be joining a team of 1 to expand the support team. This resource will set up alerts, batch jobs, configurations, and complete overall support work, read and understand logs. The data they are working with will be coming from multiple sources, this resource will need to be able to understand the issues and drive the conversation (i.e. if its a code problem, return to the developers).

Project Description:

• Collaborate with leads & internal team for software design and deployment architecture.
• Developing test structures, reviewing specifications, and troubleshooting applications.
• Respond to risk or audit identified issues with access control processes designed for compliance with firm separation of duties, practices, software release management standards and policies.
• Collaborate with Scrum Master, Product Owners, Architects, Developers and other stakeholders to understand products from inception to implementation and iterate with team on new features or change requests.
• Liaise with Infrastructure team on the infrastructure plan that will continue to accommodate the organizations future needs.
• Help produce metrics such as incident time-to-resolution, so that team can improve on the efficacy of the procedures and tools.
• Aim to automate the code promotion and hence cutting deployment time, making code more reliable, and freeing developers from manual & repetitive tasks.
• Develop operations documentation throughout the software development life cycle (SDLC)

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a retirement plan (401k or local country equivalent) program. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [e-mail] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview:Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.