Appliance Service Manager: Lead Tech Team & Ops Excellence

Preferred Appliance Sales and Repair - APS; Summerville (SC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Matching IRA

Company parties

Competitive salary

Dental insurance

Employee discounts

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Job summary

Preferred Appliance Sales & Repair is seeking an experienced Service Manager to lead our service department and elevate performance. You will guide technicians, optimize scheduling and warranties, and build efficient systems that boost customer satisfaction and profitability.

We value leaders who build teams, improve processes, and drive accountability while maintaining service excellence. This role offers growth opportunities within a family-owned company and a strong local reputation.

Qualifications

• Previous experience managing service technicians is required.
• Appliance industry or similar experience strongly preferred.
• Experience with manufacturer warranty claims.
• Knowledge of appliance parts and inventory management.
• Strong leadership and communication skills.
• Excellent organizational and problem-solving abilities.
• Experience with dispatch or service management software is a plus.
• Valid driver's license.

Responsibilities

• Lead, manage, and coach appliance service technicians.
• Oversee daily scheduling and dispatch operations.
• Manage manufacturer warranty claims from start to finish.
• Supervise appliance parts ordering, inventory, and returns.
• Improve technician productivity and reduce repeat service calls.
• Develop and enforce service department procedures and standards.
• Monitor key performance indicators and department profitability.
• Handle escalated customer concerns professionally.
• Recruit, train, and develop technicians and service staff.
• Work closely with ownership to improve every aspect of the service department.

Skills

Leadership

Service management

Team coaching

Dispatch software

Customer communication

Valid driverlicense

Job description

Preferred Appliance Sales & Repair is seeking an experienced Service Manager to lead our service department and elevate performance. You will guide technicians, optimize scheduling and warranties, and build efficient systems that boost customer satisfaction and profitability.

We value leaders who build teams, improve processes, and drive accountability while maintaining service excellence. This role offers growth opportunities within a family-owned company and a strong local reputation.