Apple Certified Tech & Customer Experience

Follett Corporation; Harrisonburg (VA); On-site; USD 16,531 - 41,328; Full time

Job summary

Apple is seeking technicians to engage customers, drive sales, and share product knowledge. You will help customers discover solutions, demonstrate devices, and ensure a positive shopping experience across our locations.

The role requires 3–5 years of relevant experience, a Bachelor's or equivalent, and Apple certifications. You’ll work in a fast-paced retail environment, including nights and weekends as needed.

Qualifications

• 3-5 years of relevant experience.
• Bachelor's degree or equivalent.
• Apple certifications are required.
• Customer service, sales support, and ability to diagnose, repair, and problem solve.
• Advanced computer skills, including creating/sending emails.

Responsibilities

• Driving sales and providing product support.
• Exemplify superior Apple knowledge and troubleshooting expertise.
• Work with the vendor to resolve complex problems and ensure customer satisfaction.
• Strong communication with customers and teams.
• Assess customers' needs and deliver great experiences in any environment.
• Keep current on Apple product changes and launches.

Skills

Customer service

Sales support

Apple certifications

Problem solving

Communication skills

Education

Bachelor's degree or equivalent

Job description

Apple is seeking technicians to engage customers, drive sales, and share product knowledge. You will help customers discover solutions, demonstrate devices, and ensure a positive shopping experience across our locations.

The role requires 3–5 years of relevant experience, a Bachelor's or equivalent, and Apple certifications. You’ll work in a fast-paced retail environment, including nights and weekends as needed.