Apple Tech Specialist - Repairs, Support & Sales

Follett Corporation; Miami (FL); On-site; USD 16,531 - 41,328; Full time

Job summary

Follett Corporation, a leading retailer of books and educational products, is seeking an Apple Technician to drive sales and deliver exceptional product support. You will troubleshoot and repair, share knowledge, and ensure customer satisfaction in a fast-paced store environment.

Applicants should have 3–5 years of relevant experience, a Bachelor's degree or equivalent, and Apple certifications. Night and weekend shifts may be required, with strong multi-tasking and communication skills

Qualifications

• 3-5 years of relevant experience.
• Bachelor's degree or equivalent.
• Previous computer software or product knowledge is required.
• Customer service, sales support, and ability to diagnose, repair, and problem solve.
• Advanced computer skills, including creating/saving text documents and emailing.
• Experience in warehouse/retail/shipping environment preferred.
• Self-motivated with multi-tasking and accountability.

Responsibilities

• Driving sales and providing product support.
• Exemplify superior Apple knowledge and troubleshooting/repair expertise.
• Work with the vendor to resolve complex problems and ensure customer satisfaction.
• Communicate clearly with customers and groups, delivering great experiences.
• Assess customer needs and provide solutions across environments.
• Rotate through technical specialties and stay current on Apple product changes.

Skills

Customer service

Sales support

Diagnosis & repair

Advanced computer skills

Communication skills

Self-motivation

Education

Bachelor's degree or equivalent

Tools

Apple certifications

Job description

Follett Corporation, a leading retailer of books and educational products, is seeking an Apple Technician to drive sales and deliver exceptional product support. You will troubleshoot and repair, share knowledge, and ensure customer satisfaction in a fast-paced store environment.

Applicants should have 3–5 years of relevant experience, a Bachelor's degree or equivalent, and Apple certifications. Night and weekend shifts may be required, with strong multi-tasking and communication skills