Apple Tech & Customer Support Specialist

Follett Corporation; Waco (TX); On-site; USD 16,531 - 41,162; Full time

Job summary

Follett Corporation seeks an Apple Technician in Waco, Texas, to provide exceptional customer support and expertise in Apple products. The role includes responsibilities in troubleshooting, technical support, and driving sales. Candidates must have strong Apple knowledge and excellent communication skills.

The ideal candidate will possess 3-5 years of relevant experience and a Bachelor's degree or equivalent. This position offers an hourly pay range of $12.00-$29.88, and candidates must be prepared to work possible nights and weekends.

Qualifications

• 3-5 years of relevant experience in a technical role.
• Ability to diagnose and repair Apple products.
• Effective, clear, and positive communication skills.

Responsibilities

• Drive sales and provide product support.
• Exemplify superior Apple knowledge in troubleshooting.
• Resolve complex problems with vendors ensuring customer satisfaction.

Skills

Customer service

Sales support

Effective communication

Apple product knowledge

Advanced computer skills

Education

Bachelor's degree or equivalent

Job description

Follett Corporation seeks an Apple Technician in Waco, Texas, to provide exceptional customer support and expertise in Apple products. The role includes responsibilities in troubleshooting, technical support, and driving sales. Candidates must have strong Apple knowledge and excellent communication skills.

The ideal candidate will possess 3-5 years of relevant experience and a Bachelor's degree or equivalent. This position offers an hourly pay range of $12.00-$29.88, and candidates must be prepared to work possible nights and weekends.