Apple Tech & Customer Solutions Specialist

retailexternalfollett

Virginia (MN)

On-site

USD 17,000 - 41,000

Full time

2 days ago

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Job summary

Follett Higher Education is seeking an Apple Technician to drive sales and provide expert product support. The role requires troubleshooting and repair know-how, strong customer interaction, and a willingness to work with vendors to resolve complex issues.

The ideal candidate has 3–5 years of relevant experience, a bachelor’s or equivalent, and Apple certifications. Must have good communication, multitasking abilities, and willingness to work some nights/weekends.

Qualifications

3-5 years of relevant experience.
Bachelor's degree or equivalent.
Apple certifications are required.
Previous computer software or product knowledge is required.
Customer service, sales support, and ability to diagnose, repair and problem solve.

Responsibilities

Driving sales and providing product support.
Exemplify superior Apple knowledge and expertise in troubleshooting and repairs.
Work with the vendor to resolve complex problems and ensures customer satisfaction.
Strong communication skills with customers and team members.
Assess customers' needs and provide solutions for great experiences.
Repair flexibility and breadth across different technical specialties.
Keep current on Apple and product changes or launches.
Other duties as assigned.