Technical Specialist — Devices, Troubleshooting & Support

Lex; Novi (MI); On-site; USD 25,000 - 30,000; Full time

Job summary

Apple Retail is seeking a Technical Specialist to provide expert technical support and troubleshooting for customers, delivering an engaging Apple experience on the sales floor or service desk. You will educate customers on repair options, product features, and services while working with team leaders to resolve issues and contribute to an inclusive, high-performing store environment.

Join a diverse team at Apple, stay current with products, and help customers get the most from their devices,

Qualifications

• Availability to work a schedule based on business needs, including nights, weekends, and holidays.
• Ability to learn Apple products and repair processes.

Responsibilities

• Develop knowledge of Apple products, services, and repair processes.
• Provide technical support and troubleshoot for customers.
• Educate customers on product options and services.
• Collaborate with team leaders to identify recurring issues and share feedback.

Skills

Technical expertise on Apple products

Strong interpersonal skills

Troubleshooting

Job description

Apple Retail is seeking a Technical Specialist to provide expert technical support and troubleshooting for customers, delivering an engaging Apple experience on the sales floor or service desk. You will educate customers on repair options, product features, and services while working with team leaders to resolve issues and contribute to an inclusive, high-performing store environment.

Join a diverse team at Apple, stay current with products, and help customers get the most from their devices,