Apple Certified Technician

Follett Corporation; Kalamazoo (MI); On-site; USD 16,531 - 39,950; Full time

Job summary

Follett Corporation in Kalamazoo, MI is seeking Apple Technicians to drive sales, provide product support, and deliver exceptional customer service while helping customers get more out of Apple products. You will stay current on product changes, troubleshoot devices, and work with the store team to ensure satisfaction.

The role may require evenings or weekends and Apple certifications are preferred. Join a team that thrives on rapid interaction with customers and peers to create a knowledgeable,

Qualifications

• 3-5 years of relevant experience.
• Bachelor's degree or equivalent.
• Previous computer software or product knowledge is required.
• Customer service, sales support, and ability to diagnose, repair and problem solve.
• Advance computer skills, including creating and sending emails.
• Experience in warehouse, retail, or shipping/receiving environment is preferred.
• Self-motivated and multi-tasking with minimal supervision.
• Proactively meets internal and external customer needs.
• Effective work methods and consistently meets commitments.
• Uses sound judgment and decision-making skills.
• Excellent communication skills - clear, concise, and positive.
• Apple certifications are required.
• Possible nights and weekends, able to work beyond store hours.

Responsibilities

• Driving sales and providing product support.
• Exemplify superior Apple knowledge and expertise in troubleshooting and repairs.
• Work with the vendor to resolve complex problems and ensures customer satisfaction.
• Strong communication skills with customers and groups.
• Assess customers' sales or support needs and provide solutions and great experiences.
• Repair flexibility, rotating through technical specialties and skill sets.
• Keep current on Apple and computer product changes or new product launches.
• Other duties as assigned.

Skills

Customer service

Sales support

Diagnosis & repair

Apple certifications

Clear communication

Multitasking

Education

Bachelor's degree or equivalent

Tools

Apple products knowledge

Job description

Follett Corporation in Kalamazoo, MI is seeking Apple Technicians to drive sales, provide product support, and deliver exceptional customer service while helping customers get more out of Apple products. You will stay current on product changes, troubleshoot devices, and work with the store team to ensure satisfaction.

The role may require evenings or weekends and Apple certifications are preferred. Join a team that thrives on rapid interaction with customers and peers to create a knowledgeable,