Apple Tech Specialist — Master Repairs & Customer Experience

retailexternalfollett; Town of Texas (WI); On-site; USD 17,000 - 41,000; Full time

Job summary

Follett Higher Education is seeking Apple Technicians to drive product knowledge and deliver exceptional customer service in retail environments, helping customers discover features and solutions while representing Apple with expertise.

You will handle troubleshooting, basic repairs, and support for customers, collaborate with store teams, and may work nights or weekends to meet demand and events.

Qualifications

• 3–5 years of relevant experience.
• Bachelor's degree or equivalent.
• Apple certifications are required.
• Ability to diagnose, repair and problem solve.
• Customer service, sales support, and product knowledge.

Responsibilities

• Driving sales and providing product support.
• Exemplify superior Apple knowledge and expertise in troubleshooting and repairs.
• Work with the vendor to resolve complex problems and ensures customer satisfaction.
• Strong communication skills in which you can converse freely and comfortably with small groups and individual customers.
• Assess customers' sales and/ or support needs when they arrive, provide solutions and deliver great customer experiences in any environment, and be invigorated by constant personal interaction.
• Repair flexibility (diagnosis, MRI) to regularly rotate through different technical specialties and skill sets.
• Superior Apple knowledge and expertise in troubleshooting and repairs.
• Work with the vendor to resolve complex problems and ensures customer satisfaction.
• Keep current on Apple and computer product changes or new product launches.
• Other duties as assigned.

Skills

Customer service

Communication

Troubleshooting

Sales support

Team collaboration

Education

Bachelor's degree or equivalent

Tools

Apple certifications

Job description

Follett Higher Education is seeking Apple Technicians to drive product knowledge and deliver exceptional customer service in retail environments, helping customers discover features and solutions while representing Apple with expertise.

You will handle troubleshooting, basic repairs, and support for customers, collaborate with store teams, and may work nights or weekends to meet demand and events.