Apple Store Specialist: Personal Tech Concierge

Apple; Lynnwood (WA); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Medical and dental coverage

Employee stock programs

Tuition reimbursement

Relocation assistance

Job summary

Apple Retail is seeking a Specialist in Lynnwood to deliver exceptional customer service, build loyalty, and create owners of Apple products and services. You will tailor recommendations to customer needs, stay up to date on Apple products and sales processes, and collaborate with teammates to ensure a seamless in-store experience.

Comfort with a fast-paced environment is essential as you help multiple customers while maintaining accuracy and confidentiality.

Qualifications

• Availability to work a schedule based on business needs including nights, weekends and holidays in the retail store.
• Able to communicate the value of Apple products and services to customers.

Responsibilities

• Deliver excellent service by understanding customer needs and presenting product and service options.
• Educate customers on how to buy and use Apple products.
• Support peers by sharing knowledge about products, services, and purchase options.
• Maintain accuracy and follow guidance in store operations.
• Contribute to an inclusive environment and demonstrate Apple’s values in daily activities.

Skills

Product knowledge

Customer service

Communication

Team player

Curiosity

Learning mindset

Data privacy

Job description

Apple Retail is seeking a Specialist in Lynnwood to deliver exceptional customer service, build loyalty, and create owners of Apple products and services. You will tailor recommendations to customer needs, stay up to date on Apple products and sales processes, and collaborate with teammates to ensure a seamless in-store experience.

Comfort with a fast-paced environment is essential as you help multiple customers while maintaining accuracy and confidentiality.