Apple macOS Desk Support Specialist - Walk-Up Tech Bar

Catapult Solutions Group; Santa Clara (CA); On-site; USD 40,000 - 57,000; Full time

Job summary

Catapult Solutions Group is seeking a Desktop Support Analyst specializing in macOS/Apple to join our on-site team in Santa Clara. The role emphasizes face-to-face assistance at a front desk, troubleshooting hardware and software issues, and keeping Jira tickets updated.

You’ll work with iMacs, MacBooks, iPads, and enterprise tools (JAMF, Apple Business Manager) while collaborating with Tier 2/3 engineering for escalations. Strong communication is essential.

Qualifications

• 1–3+ years in technical support, help desk, or desktop support.
• Deep familiarity with macOS and Apple hardware (iMac, MacBook).
• Working knowledge of Windows 11 and mobile OS (iOS/Android).
• Experience with device management/deployment tools (JAMF, Intune, AD).
• Knowledge of networking basics and VPN, Jira as ticketing system.
• ITIL familiarity; strong customer service and communication.

Responsibilities

• Provide walk-up troubleshooting for iMacs, laptops, and mobile devices (70%+).
• Troubleshoot macOS, Apple IDs, FileVault, Time Machine, and management tools.
• Assist with Wi-Fi, LAN, VPN connectivity issues as needed.
• Log interactions and resolutions in Jira; contribute to Knowledge Base.
• Check-in/out equipment; update inventory for repaired devices.
• Escalate complex network/server/security incidents to Tier 2/3.

Skills

macOS knowledge

Apple hardware

Windows knowledge

Device management tools (JAMF/Intune/0

Education

Associate or Bachelor's degree in Computer Science / IT

Tools

Jira

JAMF

Intune

Active Directory

Apple Business Manager

Job description

Catapult Solutions Group is seeking a Desktop Support Analyst specializing in macOS/Apple to join our on-site team in Santa Clara. The role emphasizes face-to-face assistance at a front desk, troubleshooting hardware and software issues, and keeping Jira tickets updated.

You’ll work with iMacs, MacBooks, iPads, and enterprise tools (JAMF, Apple Business Manager) while collaborating with Tier 2/3 engineering for escalations. Strong communication is essential.