Mac & Windows IT Support & Systems Technician

Andrews-Mcmeel-Universal-Inc; Kansas City (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

Andrews-Mcmeel-Universal-Inc in Kansas City seeks an IT Support and Systems Technician to support a mixed macOS/Windows environment and assist with Windows systems administration. The ideal candidate brings strong macOS expertise, working knowledge of Windows Server and Active Directory, and a passion for exceptional end-user support.

The IT Support role provides hardware and software support to ~200 users, handles onboarding/offboarding, and acts as the first line of response for laptops,

Qualifications

• Minimum 3–5 years IT service desk/technician experience.
• Experience supporting Apple hardware and software (Adobe Creative Cloud).
• Experience with Windows Server and Active Directory administration.

Responsibilities

• Provide Tier 1–2 IT support for ~200 Windows and Mac users via Jira Service Management.
• Configure and troubleshoot macOS and Windows devices and software.
• Manage onboarding/offboarding, AD, Entra ID, and MFA for users.

Skills

macOS

Windows Server

Active Directory

PowerShell scripting

Jira Service Management

Mosyle

SentinelOne EDR

End-user support

Tools

Hyper-V

Entra ID

Microsoft 365

Job description

Andrews-Mcmeel-Universal-Inc in Kansas City seeks an IT Support and Systems Technician to support a mixed macOS/Windows environment and assist with Windows systems administration. The ideal candidate brings strong macOS expertise, working knowledge of Windows Server and Active Directory, and a passion for exceptional end-user support.

The IT Support role provides hardware and software support to ~200 users, handles onboarding/offboarding, and acts as the first line of response for laptops,