Apple Device Repair Tech (ACMT/ACiT)

Micro Center Inc; Phoenix (AZ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

Employee Discount including Friends &\

Tuition Reimbursement & Education Disc

Paid Time Off

401K Plan

Job summary

Micro Center Inc. is seeking an Apple Champion to diagnose hardware and software issues on Apple devices and communicate repair options to customers. The role requires CompTIA A+, ACMT, and ACiT certifications, plus at least one year in computer service repair or technical customer service.

You will manage the Apple appointment scheduler, support training for apprentices, and help maintain inventory and store service operations, contributing to high customer satisfaction and sales outcomes.

Qualifications

• High School diploma or equivalent required.
• Proficiency in Microsoft Office.
• CompTIA A+, ACMT, & ACiT certifications required.
• One year computer service repair or technical customer service experience.

Responsibilities

• Identify, diagnose, and document hardware failure or software problems on Apple electronics.
• Provide timely, complete information to customers via face-to-face, telephone or email for estimates and repairs.
• Achieve productivity, customer satisfaction, and sales attachment goals of the service shop.
• Maintain Apple appointment scheduler and update it weekly.
• Primary trainer for Apprentice technicians pursuing ACMT & ACiT certifications.

Skills

Customer service experience

Professional communication

Problem solving

Education

High School diploma or equivalent

Microsoft Office proficiency

Tools

Microsoft Office

Job description

Micro Center Inc. is seeking an Apple Champion to diagnose hardware and software issues on Apple devices and communicate repair options to customers. The role requires CompTIA A+, ACMT, and ACiT certifications, plus at least one year in computer service repair or technical customer service.

You will manage the Apple appointment scheduler, support training for apprentices, and help maintain inventory and store service operations, contributing to high customer satisfaction and sales outcomes.