Apple Device Repair Technician - ACMT/ACiT Certified

Micro Center, Inc.; Phoenix (AZ); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

Employee Discount

Tuition Reimbursement

Paid Time Off

401K Plan with Company Match

Job summary

Micro Center in Phoenix is seeking an APPLE CHAMPION to diagnose and repair Apple electronics, provide customer-facing support, and maintain service systems. You will keep up-to-date with product knowledge, manage certifications, and help meet department goals in a busy retail service environment.

The role requires a High School diploma, proficiency in Microsoft Office, and certifications (CompTIA A+, ACMT, ACiT).

Qualifications

• High School diploma or equivalent required.
• Proficiency in Microsoft Office.
• CompTIA A+, ACMT, ACiT certifications required.
• One year computer service repair or technical customer service experience, preferably in a production-oriented service environment.
• Ability to communicate professionally in person, via telephone, and in writing and provide regular updates on customer work orders.
• Ability to handle multiple customer issues and tasks simultaneously.
• Physical requirements: able to lift up to 50 lbs., stand for prolonged periods of time.

Responsibilities

• Identify, diagnose, and document hardware failure or software problems on Apple electronics.
• Provide timely, complete, and accurate information directly to customers via face-to-face, telephone or email communication for estimate approval and customer unit repair.
• Consistently achieve productivity, customer satisfaction, and sales attachment goals of the service repair shop.
• Complete all service system transactions accurately.
• Understand and utilize technical manuals and support resources.
• Keep up-to-date on retail products and current technologies.
• Maintain appropriate technical certifications (CompTIA A+, ACMT, ACiT) to enable proper service of products as required by ASP partners.
• Maintain the department by ensuring a clean work area, tracking inventory, stocking and replenishing products and participating in merchandising activities.
• Support store operations by maintaining loss prevention awareness, assisting with Service Department activities, and helping to prepare for physical inventory.
• Manage Apple appointment scheduler and update it weekly.
• Update and maintain the Apple AST server.
• Primary trainer for Apprentice technicians looking to obtain ACMT & ACiT certifications.
• Provide weekly reporting on current customer satisfaction and product summary scores.
• Perform other duties and tasks as assigned

Skills

Customer service

Technical troubleshooting

Communication

Microsoft Office

Education

CompTIA A+ Certification

ACMT Certification

ACiT Certification

Job description

Micro Center in Phoenix is seeking an APPLE CHAMPION to diagnose and repair Apple electronics, provide customer-facing support, and maintain service systems. You will keep up-to-date with product knowledge, manage certifications, and help meet department goals in a busy retail service environment.

The role requires a High School diploma, proficiency in Microsoft Office, and certifications (CompTIA A+, ACMT, ACiT).