APPLE CHAMPION

Micro Center, Inc.; Phoenix (AZ); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

Employee Discount

Tuition Reimbursement

Paid Time Off

401K Plan with Company Match

Job summary

Micro Center in Phoenix is seeking an APPLE CHAMPION to diagnose and repair Apple electronics, provide customer-facing support, and maintain service systems. You will keep up-to-date with product knowledge, manage certifications, and help meet department goals in a busy retail service environment.

The role requires a High School diploma, proficiency in Microsoft Office, and certifications (CompTIA A+, ACMT, ACiT).

Qualifications

• High School diploma or equivalent required.
• Proficiency in Microsoft Office.
• CompTIA A+, ACMT, ACiT certifications required.
• One year computer service repair or technical customer service experience, preferably in a production-oriented service environment.
• Ability to communicate professionally in person, via telephone, and in writing and provide regular updates on customer work orders.
• Ability to handle multiple customer issues and tasks simultaneously.
• Physical requirements: able to lift up to 50 lbs., stand for prolonged periods of time.

Responsibilities

• Identify, diagnose, and document hardware failure or software problems on Apple electronics.
• Provide timely, complete, and accurate information directly to customers via face-to-face, telephone or email communication for estimate approval and customer unit repair.
• Consistently achieve productivity, customer satisfaction, and sales attachment goals of the service repair shop.
• Complete all service system transactions accurately.
• Understand and utilize technical manuals and support resources.
• Keep up-to-date on retail products and current technologies.
• Maintain appropriate technical certifications (CompTIA A+, ACMT, ACiT) to enable proper service of products as required by ASP partners.
• Maintain the department by ensuring a clean work area, tracking inventory, stocking and replenishing products and participating in merchandising activities.
• Support store operations by maintaining loss prevention awareness, assisting with Service Department activities, and helping to prepare for physical inventory.
• Manage Apple appointment scheduler and update it weekly.
• Update and maintain the Apple AST server.
• Primary trainer for Apprentice technicians looking to obtain ACMT & ACiT certifications.
• Provide weekly reporting on current customer satisfaction and product summary scores.
• Perform other duties and tasks as assigned

Skills

Customer service

Technical troubleshooting

Communication

Microsoft Office

Education

CompTIA A+ Certification

ACMT Certification

ACiT Certification

Job description

MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those who are committed to these same values.

We are currently seeking a self-motivated, results-oriented APPLE CHAMPION. It is Micro Center’s core promise to take care of our associates and customers which has led to our success over the last 40+ years!

MAJOR RESPONSIBILITIES:

• Identify, diagnose, and document hardware failure or software problems on Apple electronics
• Provide timely, complete, and accurate information directly to customers via face-to-face, telephone or email communication for estimate approval and customer unit repair
• Consistently achieve productivity, customer satisfaction, and sales attachment goals of the service repair shop
• Complete all service system transactions accurately
• Understand and utilize technical manuals and support resources
• Keep up-to-date on retail products and current technologies
• Maintain appropriate technical certifications (CompTIA A+, ACMT, ACiT) to enable proper service of products as required by ASP partners
• Maintain the department by ensuring a clean work area, tracking inventory, stocking and replenishing products and participating in merchandising activities
• Support store operations by maintaining loss prevention awareness, assisting with Service Department activities, and helping to prepare for physical inventory
• Manage Apple appointment scheduler and update it weekly
• Update and maintain the Apple AST server
• Primary trainer for Apprentice technicians looking to obtain ACMT & ACiT certifications
• Provide weekly reporting on current customer satisfaction and product summary scores
• Perform other duties and tasks as assigned

EDUCATION & EXPERIENCE:

• High School diploma or equivalent required
• Proficiency in Microsoft Office
• CompTIA A+, ACMT, & ACiT certifications required
• One year computer service repair or technical customer service experience, preferably in a production-oriented service environment
• Ability to communicate professionally in person, via telephone, and in writing and provide regular updates on customer work orders
• Ability to handle multiple customer issues and tasks simultaneously
• Physical requirements: able to lift up to 50 lbs., stand for prolonged periods of time
• Shifts will include hours before and after the store is open to the public and may include mornings, nights, weekends, and holidays

MICRO CENTER OFFERS EXCEPTIONAL BENEFITS:

• Medical, Dental and Vision Benefits Coveragefor Regular Full-Time Associates
• Employee Discount that includes a Friends & Family Discount Program
• Tuition Reimbursement & Education Discounts
• Paid Time Off for Regular Associates
• 401K Plan with Company Match

OUR GROWTH OPPORTUNITIES:

At Micro Center, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places.

Micro Center is an Equal Opportunity Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.