Apple Device Helpdesk - Onsite IT Support (Temp)

Fort Valley State University; Fort Valley (GA); On-site; USD 18,184 - 25,898; Part time

Job summary

Fort Valley State University seeks an Information Technology Customer Service Representative to provide front-line support for Apple devices during the University's deployment. You will deliver courteous customer service to students, alumni, parents, faculty and staff, and perform basic troubleshooting. Complex issues are referred to IT staff.

The role is a temporary, two-week assignment, on-site, part-time and nonexempt. The pay rate is $16.00 per hour and benefits are not included.

Qualifications

• Associate's degree or equivalent in IT or related field.
• Customer service experience required.
• Familiarity with Apple devices and OS.
• Strong communication and problem-solving skills.
• Ability to follow procedures and manage multiple requests.

Responsibilities

• Provide professional customer service and answer Apple device questions.
• Assist with Apple device deployment and distribution.
• Provide basic troubleshooting for hardware, software, setup, and connectivity.
• Document support requests and actions taken.
• Escalate complex issues to IT staff.
• Protect confidential university information.
• Perform other related duties as assigned.

Skills

Customer service experience

Apple device familiarity

Communication skills

Problem solving

Attention to detail

Education

Associate's degree in IT or related field

Tools

Jamf (preferred)

Job description

Fort Valley State University seeks an Information Technology Customer Service Representative to provide front-line support for Apple devices during the University's deployment. You will deliver courteous customer service to students, alumni, parents, faculty and staff, and perform basic troubleshooting. Complex issues are referred to IT staff.

The role is a temporary, two-week assignment, on-site, part-time and nonexempt. The pay rate is $16.00 per hour and benefits are not included.