Apple Device Support Specialist

Patient Funding Alternatives; Woburn (MA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Plan

Wellness Reimbursement

Calm Health App

Employee Assistance Program

Job summary

Patient Funding Alternatives in Massachusetts is seeking a Technical Support Specialist to provide front-line IT support for in-office and remote staff, focusing on Apple devices and basic networking. You’ll troubleshoot issues, set up equipment, and contribute to the knowledge base.

This entry-level role requires a High School Diploma (or equivalent) with a passion for learning. On-site schedule, Monday–Friday, 8:30–5:00, and a collaborative, customer-focused environment are offered.

Qualifications

• High School Diploma or equivalent required.
• CompTIA ITF+ or A+ certifications are a plus.
• Hands-on technical projects or coursework encouraged.

Responsibilities

• Provide first-level technical support for Apple devices (MacBooks, iPhones, iPads).
• Troubleshoot and resolve basic hardware and software issues for in-office and remote staff.
• Set up, configure, and maintain end-user equipment and accessories (keyboards, mice, monitors, printers).
• Assist with user account setup, password resets, and basic application support.
• Document common issues, resolutions, and procedures for the knowledge base.
• Escalate complex issues to senior technical staff as needed.
• Track and manage support requests through a ticketing system for timely resolution.
• Maintain high-quality customer service and clear communication with all users.

Skills

Apple macOS knowledge

Apple iOS devices

Wi‑Fi & networking basics

Microsoft Office proficiency

Education

High School Diploma or equivalent

CompTIA ITF+

CompTIA A+

Job description

Patient Funding Alternatives in Massachusetts is seeking a Technical Support Specialist to provide front-line IT support for in-office and remote staff, focusing on Apple devices and basic networking. You’ll troubleshoot issues, set up equipment, and contribute to the knowledge base.

This entry-level role requires a High School Diploma (or equivalent) with a passion for learning. On-site schedule, Monday–Friday, 8:30–5:00, and a collaborative, customer-focused environment are offered.