Information Technology Customer Service Representative (temporary part-time)

Fort Valley State University; Fort Valley (GA); On-site; USD 18,184 - 25,898; Part time

Job summary

Fort Valley State University seeks an Information Technology Customer Service Representative to provide front-line support for Apple devices during the University's deployment. You will deliver courteous customer service to students, alumni, parents, faculty and staff, and perform basic troubleshooting. Complex issues are referred to IT staff.

The role is a temporary, two-week assignment, on-site, part-time and nonexempt. The pay rate is $16.00 per hour and benefits are not included.

Qualifications

• Associate's degree or equivalent in IT or related field.
• Customer service experience required.
• Familiarity with Apple devices and OS.
• Strong communication and problem-solving skills.
• Ability to follow procedures and manage multiple requests.

Responsibilities

• Provide professional customer service and answer Apple device questions.
• Assist with Apple device deployment and distribution.
• Provide basic troubleshooting for hardware, software, setup, and connectivity.
• Document support requests and actions taken.
• Escalate complex issues to IT staff.
• Protect confidential university information.
• Perform other related duties as assigned.

Skills

Customer service experience

Apple device familiarity

Communication skills

Problem solving

Attention to detail

Education

Associate's degree in IT or related field

Tools

Jamf (preferred)

Job description

Job Title:Information Technology Customer Service Representative
Department: Information Technology
Location: Fort Valley State University
Employment Status:Part-time, Temporary, Nonexempt
Assignment Length: Two weeks
Work Arrangement: On-site
Pay Rate: $16.00 per hour
Benefits: This temporary part-time position is not eligible for employee benefits.

Position Summary

The Information Technology Customer Service Representative provides front-line customer and technical support during the University's deployment of Apple devices. This position provides excellent customer service to students, alumni, parents, faculty and staff. Also, providing basic troubleshooting and refers more complex issues to Information Technology staff.

Essential Duties

• Provides professional customer service and responds to Apple device questions.
• Assists with Apple device deployment and distribution.
• Provides basic troubleshooting for hardware, software, setup, and connectivity issues.
• Documents support requests and actions taken.
• Escalates complex or unresolved issues to Information Technology staff.
• Protects confidential University, employee, and student information.
• Performs other related duties as assigned.

Required Qualifications

• Associate's degree in information technology, computer science, or a related field, or an equivalent combination of relevant education and experience.
• Customer service experience.
• Familiarity with Apple devices and operating systems.
• Strong communication, problem-solving, and attention-to-detail skills.
• Ability to follow procedures, manage multiple requests, and escalates issues appropriately.

Preferred Qualifications

• Experience with Jamf or another mobile device management system.
• Apple certification or technical support training.
• Previous help desk, device deployment, or technical support experience.

Conditions of Employment

This is a temporary two-week assignment. Employment will end when the assignment concludes.The position is not eligible for health insurance, retirement, paid leave, paid holidays, or other employee benefits, except as required by law or applicable University System of Georgia policy.

Equal Employment Opportunity

Fort Valley State University is an equal opportunity employer. The University does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, protected veteran status, sexual orientation, gender identity, or any other status protected by applicable federal, state, or University System of Georgia policy.