Device & Repair Tech Specialist — Customer-Centric

Apple; Troy (MI); On-site; USD 21,000 - 28,000; Full time

Job summary

Apple Retail in Troy, MI is seeking a Technical Specialist to provide hands-on technical support and troubleshooting for customers, while generating excitement for Apple products and services.

You will develop knowledge of Apple products and repair processes, educate customers on options, diagnose issues, and work with team leaders to resolve service concerns, contributing to an inclusive environment and upholding Apple’s values.

Qualifications

• Demonstrate ability to assist customers with technical issues and explain solutions clearly.
• Display strong interpersonal communication and problem-solving skills.
• Adapt to a fast-paced retail environment while maintaining accuracy.

Responsibilities

• Develop knowledge of Apple products, services, and repair processes to support high-quality repairs.
• Support customers with issues using Apple tools and resources.
• Troubleshoot, diagnose, and resolve service concerns for Apple hardware and software.
• Collaborate with team leaders to identify recurring problems and relay feedback to Apple.
• Provide excellent service by understanding customer needs and educating them on product options and purchases.
• Contribute to an inclusive environment by respecting differences and upholding Apple’s values.

Skills

Technical support

Troubleshooting

Interpersonal skills

Teamwork

Confidential information handling

Learning agility

Job description

Apple Retail in Troy, MI is seeking a Technical Specialist to provide hands-on technical support and troubleshooting for customers, while generating excitement for Apple products and services.

You will develop knowledge of Apple products and repair processes, educate customers on options, diagnose issues, and work with team leaders to resolve service concerns, contributing to an inclusive environment and upholding Apple’s values.