In-Store Technical Support & Repair Expert

Apple Inc.; Pittsburgh (Allegheny County); On-site; USD 25,000 - 36,000; Full time

Job summary

Apple Retail in Pittsburgh seeks a Technical Specialist to deliver exceptional customer service, provide skilled troubleshooting, and educate customers on Apple products and repair options. You will stay up to date on Apple services and contribute to a positive, inclusive store culture.

Strong communicator with the ability to work in a fast-paced retail environment, supporting customers through their Apple product journeys and helping them get the most out of their devices.

Qualifications

• Ability to work a schedule including nights, weekends, and holidays in a retail environment.
• Strong communication and interpersonal skills to assist customers.

Responsibilities

• Develop knowledge and stay up to date on Apple products and repair processes.
• Support customers with Apple product or software issues with care and empathy.
• Troubleshoot and resolve service concerns for select Apple hardware and software.
• Educate customers on repair options and product/services.
• Contribute to an inclusive environment and uphold Apple values.

Skills

Customer service

Technical troubleshooting

Product knowledge

Teamwork

Tools

Apple hardware knowledge

Job description

Apple Retail in Pittsburgh seeks a Technical Specialist to deliver exceptional customer service, provide skilled troubleshooting, and educate customers on Apple products and repair options. You will stay up to date on Apple services and contribute to a positive, inclusive store culture.

Strong communicator with the ability to work in a fast-paced retail environment, supporting customers through their Apple product journeys and helping them get the most out of their devices.