Technical Specialist: In-Store Tech Support & Repairs

Socket.dev; Leawood (KS); On-site; USD 40,000 - 60,000; Full time

Job summary

Apple Retail is seeking a Technical Specialist to deliver exceptional service, troubleshoot customer issues, and guide repairs. You’ll help customers understand product options and empower them to get the most from their Apple devices.

Based in a retail store in Leawood, Kansas, you’ll work with a team to resolve hardware and software concerns while upholding Apple’s values of inclusion and customer care.

Qualifications

• Availability to work a schedule including nights, weekends and holidays.
• Retail environment experience is a plus.

Responsibilities

• Provide technical support and troubleshooting for customers.
• Educate customers on repair options and product features.
• Diagnose and resolve service concerns for Apple hardware and software.
• Collaborate with team leaders to identify recurring issues and improve service.

Skills

Technical knowledge of Apple products

Customer service excellence

Job description

Apple Retail is seeking a Technical Specialist to deliver exceptional service, troubleshoot customer issues, and guide repairs. You’ll help customers understand product options and empower them to get the most from their Apple devices.

Based in a retail store in Leawood, Kansas, you’ll work with a team to resolve hardware and software concerns while upholding Apple’s values of inclusion and customer care.