APP Claims Specialist — Customer Care & Claims

America; Pleasant Hill (AR); On-site; USD 42,000 - 54,000; Full time

Job summary

America is seeking an APP Claims Agent to serve as a trusted contact for customers throughout the Accident Protection Plan claims process. You will assist with claim intake, gather documentation, and help ensure each transaction is handled accurately and professionally.

You will grow within the APP career path, with opportunities to advance to APP Claims Agent II and APP Claims Agent III as you develop your skills and expertise, while maintaining confidentiality and high service standards.

Qualifications

• Strong customer service and communication skills.
• Ability to handle a high volume of calls, emails, and documentation.
• Excellent organization and attention to detail.

Responsibilities

• Serve as the first point of contact for customers beginning an Accident Protection Plan transaction.
• Guide customers through the initial claims and customer service process, and document communications.
• Collect, organize, and maintain required customer insurance documents and process related correspondence.

Skills

Customer service

Communication

Attention to detail

Organizational skills

Data entry

Professionalism

Job description

America is seeking an APP Claims Agent to serve as a trusted contact for customers throughout the Accident Protection Plan claims process. You will assist with claim intake, gather documentation, and help ensure each transaction is handled accurately and professionally.

You will grow within the APP career path, with opportunities to advance to APP Claims Agent II and APP Claims Agent III as you develop your skills and expertise, while maintaining confidentiality and high service standards.