APP Claims Agent: Customer Claims & Support Specialist

Car-Mart, Inc.; Rogers (AR); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Car-Mart, Inc. is seeking an APP Claims Agent in Rogers, AR to serve as the frontline contact for Accident Protection Plan claims. You will assist with intake, documentation, and processing, delivering professional service to customers and partners.

The role offers growth into APP Claims Agent II/III as skills expand, with emphasis on accuracy, communication, and adherence to company procedures.

Formación

• Excellent customer service and communication skills.
• Ability to handle a high volume of calls, emails, and documentation.
• Strong organization and attention to detail.
• Accurate data entry and information review.
• Willingness to learn and grow within APP claims career path.

Responsabilidades

• Serve as the first point of contact for customers beginning an Accident Protection Plan transaction.
• Guide customers through the initial claims and customer service process.
• Handle a high volume of incoming and outgoing calls, emails, and written correspondence.
• Communicate with customers, insurance providers, dealership associates, and other internal and external partners.
• Respond to questions and concerns with professionalism, patience, and exceptional service.
• Contact customers and dealership staff to request, verify, and confirm required insurance information and documentation.
• Collect, organize, and maintain required customer insurance documents.
• Review and organize emails and electronically process attached documentation.
• Maintain accurate and complete claim records.
• Process incoming mail related to insurance policy cancellations, updates, or other changes.
• Support basic claims-processing activities using established procedures and under appropriate guidance.
• Protect confidential customer and insurance information.
• Maintain dependable daily attendance to ensure responsibilities are completed on time.
• Perform additional duties as assigned by your direct manager.

Conocimientos

Customer service

Communication

Organization

Attention to detail

Data entry

Process adherence

Reliability

Growth mindset

Descripción del empleo

Car-Mart, Inc. is seeking an APP Claims Agent in Rogers, AR to serve as the frontline contact for Accident Protection Plan claims. You will assist with intake, documentation, and processing, delivering professional service to customers and partners.

The role offers growth into APP Claims Agent II/III as skills expand, with emphasis on accuracy, communication, and adherence to company procedures.