Customer Support Specialist - REMOTE - Arkansas, United States

SCM Services d’assurances; Little Rock (AR); Remote; USD 21,000 - 26,000; Full time

Job summary

ClaimsPro LP - International Programs Group is hiring a Customer Support Specialist for a fully remote role based in Arkansas. You will support client claims, maintain databases, and setup new claims while communicating clearly with stakeholders.

Responsibilities include answering calls, following up on open claims, and collaborating with team members. Requires 1–2 years in customer support; high school diploma or equivalent required; Bachelor’s preferred.

Qualifications

• 1–2 years relatable customer support experience.
• High School Diploma or Equivalent required.
• Bachelor’s degree preferred.

Responsibilities

• Provides administrative support for client claims
• Maintains Claim Databases
• Sets up all new claims within the required time frame
• Answer all phone calls for client programs
• Provides follow up to all open claims in client systems and claim files
• Fills in on other programs when needed
• Attends monthly team meetings
• Other duties as assigned

Skills

Customer service

Written communication

Time management

Verbal communication

Multi-tasking

Teamwork

Education

High School Diploma or Equivalent

Bachelor’s degree

Tools

Microsoft Office

Job description

Company: ClaimsPro LP - International Programs GroupCustomer Support Specialist - REMOTE - Arkansas, United States

We are seeking a Full Time Customer Support Specialist to join our team in Arkansas! This is a remote based position.

Reporting to the Specialty Group Team Lead, the Customer Support Specialist is responsible for certain programs and the day-to-day upkeep of claims.

IPG works in the contiguous 48 states, Hawaii, and Puerto Rico handling a variety of claims including, but not limited to auto physical damage, inland marine cargo, dealers' open lot, property damage (commercial and homeowners) and general liability.

Job Responsibilities

• Provides administrative support for client claims
• Maintains Claim Databases
• Sets up all new claims within the required time frame
• Answer all phone calls for client programs
• Provides follow up to all open claims in client systems and claim files
• Fills in on other programs when needed
• Attends monthly team meetings
• Other duties as assigned

Qualifications, Education and/or Experience

• 1-2 years relatable customer support experience
• High School Diploma or Equivalent required
• Bachelor’s degree is preferred

Computer Skills

• Proficient in Microsoft Office

Competencies

• Strong writing skills and proper use of grammar to document claim file notes clearly with all communications and activities that occur during of handling the claim.
• Excellent time management skills
• Strong Communicator (verbal and written)
• Ability to multi-task and handle high volume of concurrent tasks
• Work collaboratively with others inside and outside the company

Environment/Working Conditions

• Only US residents will be considered
• Dynamic environment with tight deadlines, number and changing priorities
• All prospective employees must pass a background check
• Office environment including prolonged periods of computer use
• Remote working, but may be called into work in the office temporarily or permanently at any time
• Hourly Rate of Pay: $17 USD per hour

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.