Apartment Maintenance Service Manager (M1)

smcexternalcareers; Laurel (MD); On-site; USD 65,000 - 95,000; Full time

Job summary

SMC External Careers is seeking a Service Manager to lead a maintenance and service team within a multifamily community in Laurel, MD. The role requires hands-on troubleshooting across HVAC, electrical, plumbing, carpentry, drywall, and general trades while ensuring compliance with internal standards and applicable laws.

You will hire, train, coach, schedule, and manage contracts, monitor daily activities, maintain logs, respond to emergencies, and contribute to budgets and community plans to

Qualifications

• Leadership of a maintenance/service team.
• Strong communication and customer service skills.
• Knowledge of applicable laws and compliance standards.
• Ability to prioritize and manage multiple tasks.
• Experience with various trades and building systems.
• Ability to lift 80 pounds and perform physical tasks.
• Proficiency with Microsoft Word and Excel.
• Experience with Yardi software is a plus.

Responsibilities

• Hire, train, coach, and manage a service team.
• Build positive relationships with customers and vendors.
• Uphold company policies and quality standards.
• Monitor daily service activity for quality.
• Maintain logs and schedules for maintenance work.
• Perform daily site appearance checks.
• Schedule and document regular service meetings.
• Manage contracts and emergency responses as needed.
• Support budgeting and community planning.
• Contribute to engaging the team and community.

Skills

Leadership & Team Management

Customer Service

Communication Skills

Interpersonal Skills

Problem Solving

Knowledge of Laws/Compliance

Organizational Skills

Adaptability/Flexibility

Record Keeping

Contract Knowledge

Mechanical & Trade Knowledge

MS Word & Excel

Yardi Software

Physical Capability (80 lbs)

Education

M-II level training

5 years supervisory maintenance experience

Tools

Yardi software

Job description

WHAT WE ARE LOOKING FOR:

We're seeking a Service Manager with a whatever-it-takes approach to join our team! In this full-time role, you'll be responsible for leading a team and ensuring the community remains in compliance with both internal company standards and applicable laws. As a Service Manager, you'll provide hands‑on troubleshooting in areas such as HVAC, electrical, plumbing, carpentry, dry walling, exterior structure, tiling, masonry and appliances.

WHAT WE EXPECT FROM YOU:

• Hiring, train, coach, counsel, and manage a successful service team
• Encourage and build positive relationships with all team members, customers, and vendors
• Ensure all Southern Management policies, procedures, and internal quality control standards are upheld at all times
• Monitor daily activities of service team to ensure product and service quality
• Maintain accurate logs of, and schedules for, all maintenance work and materials
• Perform daily checks of overall community appearance
• Perform service technician responsibilities as necessary
• Schedule, conduct and document regular meetings with service team members
• Schedule and manage appropriate contracts
• Provide high levels of service to all customers and team members
• Aid in preparation of annual budget and community plans
• Respond in emergency situations, as needed
• Stay abreast of industry trends
• Demonstrate behaviors that cultivate a positive work culture
• Contribute to community and company engagement efforts
• Perform other duties as assigned by manager or supervisor

JOB KNOWLEDGE & SKILLS:

• Ability to perform all Service Technician duties
• Excellent written and verbal communication skills
• Outstanding interpersonal skills
• Exceptional customer service skills
• Ability to effectively lead, coach, and motivate
• High-level critical thinking skills
• Knowledge of current applicable laws
• Strong organizational skills
• Adaptability and flexibility in fast paced environments
• Ability to keep neat and accurate records
• Knowledge of contract requirements
• Understanding of basic mechanical and mathematical principles
• Ability to lift 80 pounds to the shoulder and carry it
• Aptitude with Microsoft Word and Excel
• Experience with Yardi software products a plus

• M-II level training
• Five years of experience in a supervisory role in maintenance or service-related environment
• Successful completion of all internal advanced maintenance classes and on-the-job training within a year of employment