Lead Apartment Maintenance Service Technician (M1)

smcexternalcareers; Alexandria (VA); On-site; USD 75,000 - 110,000; Full time

Job summary

Southern Management is seeking a Lead Technician/Service Manager to lead a skilled service team in our Virginia community. The role combines hands-on troubleshooting in HVAC, electrical, plumbing, carpentry, drywall, and related trades with leadership responsibilities.

You will hire, train, coach, and manage the team, maintain schedules and logs, and ensure compliance with internal policies and applicable laws. This full-time position runs Monday–Friday, with on‑call backup as needed.

Qualifications

• CFC certification is required.
• Three years of maintenance-related experience.
• Ability to hire, train, coach, and manage a service team.
• Ability to lead and coach two technicians.

Responsibilities

• Lead a service team and ensure compliance with company standards.
• Provide hands-on troubleshooting in HVAC, electrical, plumbing, carpentry, drywall, exterior structure, tiling, masonry and appliances.
• Schedule, conduct and document regular meetings; manage contracts and budgets.

Skills

Leadership

Communication

Customer service

Coaching

Team motivation

Analytical thinking

Records management

Adaptability

Safety/compliance

Interpersonal skills

Problem solving

MS Word

MS Excel

Yardi software

Education

M-II training

Tools

Yardi software

Microsoft Word

Microsoft Excel

Job description

Candidates must be CFC certified, and highly skilled in all Service Technician duties. Ability to teach, coach two other technicians.Monday-Friday 8am-5pm : willing to be on-call as needed/ back-up for 24hr Maintenance Services.

WHAT WE ARE LOOKING FOR:

We're seeking a Lead Technician with a whatever-it-takes approach to join our team! In this full-time role, you'll be responsible for leading a team and ensuring the community remains in compliance with both internal company standards and applicable laws. As a Service Manager, you'll provide hands‑on trouble‑shooting in areas such as HVAC, electrical, plumbing, carpentry, dry walling, exterior structure, tiling, masonry and appliances.

WHAT WE EXPECT FROM YOU:

• Assist in hiring, training, coaching, counseling, and managing a successful service team
• Encourage and build positive relationships with all team members, customers, and vendors
• Assist in ensuring all Southern Management policies, procedures, and internal quality control standards are upheld at all times
• Monitor daily activities of service team to ensure product and service quality
• Maintain accurate logs of, and schedules for, all maintenance work and materials
• Perform daily checks of overall community appearance
• Perform service technician responsibilities as necessary
• Schedule, conduct and document regular meetings with service team members
• Schedule and manage appropriate contracts
• Provide high levels of service to all customers and team members
• Aid in preparation of annual budget and community plans
• Respond in emergency situations, as needed
• Stay abreast of industry trends
• Demonstrate behaviors that cultivate a positive work culture
• Contribute to community and company engagement efforts
• Perform other duties as assigned by manager or supervisor

JOB KNOWLEDGE & SKILLS:

• Ability to perform all Service Technician duties
• Excellent written and verbal communication skills
• Outstanding interpersonal skills
• Exceptional customer service skills
• Ability to effectively lead, coach, and motivate
• High-level critical thinking skills
• Knowledge of current applicable laws
• Strong organizational skills
• Adaptability and flexibility in fast paced environments
• Ability to keep neat and accurate records
• Knowledge of contract requirements
• Understanding of basic mechanical and mathematical principles
• Ability to lift 80 pounds to the shoulder and carry it
• Aptitude with Microsoft Word and Excel
• Experience with Yardi software products a plus

• M-II training
• Three years of maintenance-related experience