Lead Apartment Maintenance Service Technician (M1)

smcinternalcareers; Alexandria (VA); On-site; USD 60,000 - 100,000; Full time

Job summary

smcinternalcareers in Alexandria, VA is seeking a Lead Technician/Service Manager to lead a maintenance team across HVAC, electrical, plumbing, and more. In this full-time role, you will supervise daily operations, ensure compliance with internal standards and laws, and perform hands-on troubleshooting as needed.

Responsibilities include hiring and training staff, maintaining logs, coordinating contracts, budgeting support, and responding to emergencies.

Qualifications

• CFC certification required and proficient in all Service Technician duties.
• Ability to teach and coach two other technicians.
• Hours: Monday–Friday 8am–5pm; on-call as needed.
• Lead a service team and ensure compliance with standards and laws.
• Experience in maintenance within community management preferred.

Responsibilities

• Hire, train, coach, and manage a service team.
• Foster positive relationships with team, customers, vendors.
• Ensure adherence to Southern Management policies and quality standards.
• Monitor daily service activities for quality.
• Maintain logs and schedules for maintenance work.
• Perform on-site service technician duties as needed.
• Lead regular team meetings and manage contracts.
• Provide high-level service to customers and team.
• Assist in budgeting and community planning.
• Respond to emergencies as needed.
• Stay current with industry trends.

Skills

CFC certified

Service Technician duties

Teaching/ coaching

Team leadership

On-call readiness

Yardi

Tools

Yardi

Job description

Candidates must be CFC certified, and highly skilled in all Service Technician duties. Ability to teach, coach two other technicians.Monday-Friday 8am-5pm : willing to be on-call as needed/ back-up for 24hr Maintenance Services.

WHAT WE ARE LOOKING FOR:

We're seeking a Lead Technician with a whatever-it-takes approach to join our team! In this full-time role, you'll be responsible for leading a team and ensuring the community remains in compliance with both internal company standards and applicable laws. As a Service Manager, you'll provide hands‑on trouble‑shooting in areas such as HVAC, electrical, plumbing, carpentry, dry walling, exterior structure, tiling, masonry and appliances.

WHAT WE EXPECT FROM YOU:

• Assist in hiring, training, coaching, counseling, and managing a successful service team
• Encourage and build positive relationships with all team members, customers, and vendors
• Assist in ensuring all Southern Management policies, procedures, and internal quality control standards are upheld at all times
• Monitor daily activities of service team to ensure product and service quality
• Maintain accurate logs of, and schedules for, all maintenance work and materials
• Perform daily checks of overall community appearance
• Perform service technician responsibilities as necessary
• Schedule, conduct and document regular meetings with service team members
• Schedule and manage appropriate contracts
• Provide high levels of service to all customers and team members
• Aid in preparation of annual budget and community plans
• Respond in emergency situations, as needed
• Stay abreast of industry trends
• Demonstrate behaviors that cultivate a positive work culture
• Contribute to community and company engagement efforts
• Perform other duties as assigned by manager or supervisor

JOB KNOWLEDGE & SKILLS:

• Ability to perform all Service Technician duties
• Excellent written and verbal communication skills
• Outstanding interpersonal skills
• Exceptional customer service skills
• Ability to effectively lead, coach, and motivate
• High-level critical thinking skills
• Knowledge of current applicable laws
• Strong organizational skills
• Adaptability and flexibility in fast paced environments
• Ability to keep neat and accurate records
• Knowledge of contract requirements
• Understanding of basic mechanical and mathematical principles
• Ability to lift 80 pounds to the shoulder and carry it
• Aptitude with Microsoft Word and Excel
• Experience with Yardi software products a plus

• M-II training
• Three years of maintenance-related experience