Apartment Maintenance Service Manager (M1)

smcinternalcareers; Baltimore (MD); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

On-call position

50% live-on discount

Job summary

smcinternalcareers is seeking an apartment maintenance professional with supervisory experience to oversee residential and commercial operations in Baltimore, MD. The role emphasizes strong project management, teamwork, and prioritization.

HVAC and plumbing experience are required; the position is on-call with a 50% live-on discount opportunity. The Service Manager will lead a team, ensure compliance with internal standards and laws, and provide hands-on troubleshooting across HVAC, electrical,

Qualifications

• Five years of supervisory experience in maintenance or service-related environments.
• Experience with HVAC, electrical, plumbing, carpentry and related trades.
• Ability to recruit, train, coach and manage a service team.
• Strong communication and budgeting capabilities.
• Knowledge of applicable laws and safety regulations.

Responsibilities

• Hire, train, coach, counsel, and manage a service team.
• Monitor daily activities to ensure quality of service.
• Maintain logs and schedules for all maintenance work.
• Schedule and manage contracts and meetings with team.
• Assist in annual budgeting and community plans.
• Respond to emergencies and stay updated on industry trends.
• Perform service technician duties as needed.

Skills

Supervisory experience

Team leadership

HVAC

Plumbing

Electrical

Customer service

Budgeting

Scheduling

Tools

Yardi software

Microsoft Word

Excel

Job description

We are seeking an apartment maintenance professional with supervisory experience to oversee residential and commercial operations. This role requires strong project management capabilities, a collaborative team mindset, and the ability to effectively prioritize, follow through, and successfully complete a variety of tasks. HVAC and plumbing experience required. This is an on-call position with a 50% live-on discount opportunity.

WHAT WE ARE LOOKING FOR:

We're seeking a Service Manager with a whatever-it-takes approach to join our team! In this full-time role, you'll be responsible for leading a team and ensuring the community remains in compliance with both internal company standards and applicable laws. As a Service Manager, you'll provide hands‑on troubleshooting in areas such as HVAC, electrical, plumbing, carpentry, dry walling, exterior structure, tiling, masonry and appliances.

WHAT WE EXPECT FROM YOU:

• Hiring, train, coach, counsel, and manage a successful service team
• Encourage and build positive relationships with all team members, customers, and vendors
• Ensure all Southern Management policies, procedures, and internal quality control standards are upheld at all times
• Monitor daily activities of service team to ensure product and service quality
• Maintain accurate logs of, and schedules for, all maintenance work and materials
• Perform daily checks of overall community appearance
• Perform service technician responsibilities as necessary
• Schedule, conduct and document regular meetings with service team members
• Schedule and manage appropriate contracts
• Provide high levels of service to all customers and team members
• Aid in preparation of annual budget and community plans
• Respond in emergency situations, as needed
• Stay abreast of industry trends
• Demonstrate behaviors that cultivate a positive work culture
• Contribute to community and company engagement efforts
• Perform other duties as assigned by manager or supervisor

JOB KNOWLEDGE & SKILLS:

• Ability to perform all Service Technician duties
• Excellent written and verbal communication skills
• Outstanding interpersonal skills
• Exceptional customer service skills
• Ability to effectively lead, coach, and motivate
• High-level critical thinking skills
• Knowledge of current applicable laws
• Strong organizational skills
• Adaptability and flexibility in fast paced environments
• Ability to keep neat and accurate records
• Knowledge of contract requirements
• Understanding of basic mechanical and mathematical principles
• Ability to lift 80 pounds to the shoulder and carry it
• Aptitude with Microsoft Word and Excel
• Experience with Yardi software products a plus

• M-II level training
• Five years of experience in a supervisory role in maintenance or service-related environment
• Successful completion of all internal advanced maintenance classes and on-the-job training within a year of employment