Apartment Maintenance Service Manager (M1)

smcexternalcareers; Baltimore (MD); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

On-call with 50% live-on discount

Job summary

Southern Management is seeking an apartment maintenance Service Manager in Baltimore, MD. This full-time, on-call role leads a maintenance team, ensures community standards, and provides hands-on troubleshooting in HVAC, electrical, plumbing, carpentry, and related trades.

You will schedule contracts, manage logs and materials, monitor daily activities, aid in budgets, respond to emergencies, and uphold company policies and applicable laws.

Qualifications

• Five years of supervisory experience in maintenance or service environments.
• Hands-on troubleshooting across HVAC, electrical, plumbing and related trades.
• Ability to manage logs, schedules, contracts, and budgets; stay compliant with policies.

Responsibilities

• Lead and coach a maintenance service team, ensuring quality work.
• Schedule and manage maintenance contracts; monitor daily activities.
• Respond to emergencies; maintain records and logs; support budgeting and planning.
• Uphold company policies and applicable laws; stay current with industry trends.

Skills

Leadership

Communication

Customer service

Organizational skills

Budgeting

Problem solving

Record keeping

Flexibility

Education

M-II level training

On-the-job training completed within 1 year

Tools

Yardi

Microsoft Word

Microsoft Excel

Job description

We are seeking an apartment maintenance professional with supervisory experience to oversee residential and commercial operations. This role requires strong project management capabilities, a collaborative team mindset, and the ability to effectively prioritize, follow through, and successfully complete a variety of tasks. HVAC and plumbing experience required. This is an on-call position with a 50% live-on discount opportunity.

WHAT WE ARE LOOKING FOR:

We're seeking a Service Manager with a whatever-it-takes approach to join our team! In this full-time role, you'll be responsible for leading a team and ensuring the community remains in compliance with both internal company standards and applicable laws. As a Service Manager, you'll provide hands‑on troubleshooting in areas such as HVAC, electrical, plumbing, carpentry, dry walling, exterior structure, tiling, masonry and appliances.

WHAT WE EXPECT FROM YOU:

• Hiring, train, coach, counsel, and manage a successful service team
• Encourage and build positive relationships with all team members, customers, and vendors
• Ensure all Southern Management policies, procedures, and internal quality control standards are upheld at all times
• Monitor daily activities of service team to ensure product and service quality
• Maintain accurate logs of, and schedules for, all maintenance work and materials
• Perform daily checks of overall community appearance
• Perform service technician responsibilities as necessary
• Schedule, conduct and document regular meetings with service team members
• Schedule and manage appropriate contracts
• Provide high levels of service to all customers and team members
• Aid in preparation of annual budget and community plans
• Respond in emergency situations, as needed
• Stay abreast of industry trends
• Demonstrate behaviors that cultivate a positive work culture
• Contribute to community and company engagement efforts
• Perform other duties as assigned by manager or supervisor

JOB KNOWLEDGE & SKILLS:

• Ability to perform all Service Technician duties
• Excellent written and verbal communication skills
• Outstanding interpersonal skills
• Exceptional customer service skills
• Ability to effectively lead, coach, and motivate
• High-level critical thinking skills
• Knowledge of current applicable laws
• Strong organizational skills
• Adaptability and flexibility in fast paced environments
• Ability to keep neat and accurate records
• Knowledge of contract requirements
• Understanding of basic mechanical and mathematical principles
• Ability to lift 80 pounds to the shoulder and carry it
• Aptitude with Microsoft Word and Excel
• Experience with Yardi software products a plus

• M-II level training
• Five years of experience in a supervisory role in maintenance or service-related environment
• Successful completion of all internal advanced maintenance classes and on-the-job training within a year of employment