Apartment Maintenance Assistant Service Manager (M1)

smcinternalcareers; Pikesville (MD); On-site; USD 52,000 - 78,000; Full time

Job summary

Southern Management Companies seeks an Assistant Service Manager to lead a maintenance team across communities. In this full-time role, you will diagnose problems and perform hands-on repairs in HVAC, electrical, plumbing, carpentry, drywall, and related trades to meet company standards and laws.

You will supervise 5+ team members, monitor timesheets and service requests in Yardi and Kronos, manage safety programs, and contribute to budget planning and long-range maintenance goals.

Qualifications

• High school diploma or equivalent; minimum of 3 years in a maintenance or related field.
• M-II level hands-on skills/training within one year of employment.
• Ability to supervise and motivate a team of 5+ members.

Responsibilities

• Supervise and mentor the service team and monitor performance.
• Review Yardi/Kronos logs, timesheets, and service requests.
• Maintain vacancy, preventive maintenance, inventory and material usage logs.
• Schedule contracts (painting, cleaning, trash pickup) and daily activities.
• Contribute to budget planning and long-range maintenance strategy.
• Ensure turnover processes comply with policy and safety standards.
• Conduct safety meetings and enforce safety measures.

Skills

Team supervision

Communication skills

Cost control / productivity

Safety compliance

Education

High school diploma or equivalent

Tools

Yardi

Kronos

MS Office

Job description

WHAT WE ARE LOOKING FOR:

We're seeking an Assistant Service Manager with whatever it takes approach to join our team! In this full time role, you'll be responsible for ensuring the physical Asset of the community meet both the company standards and applicable laws. As an Assistant Service Manager, you'll be diagnosing problems and making repairs. You will provide hands‑on and trouble‑shooting in areas such as HVAC, electrical, plumbing, carpentry, dry walling, exterior structure, tiling, Masonry and appliance.

WHAT WE EXPECT FROM YOU:

• Accountability for performance of the service team
• Assist with reviewing and monitoring the service team's required Yardi hours, Kronos time sheets, supplemental logs, punch-out sheets, service requests and on‑call logs
• Provide complete support to the property manager and Southern Management Companies in upholding community and corporation standards, policies and procedures
• Keep up‑to‑date and accurate logs of vacancy schedule, preventive maintenance, inventory and material usage
• Mentor, guide and assist with Service team's on‑going training.
• Self‑seek and participate in on‑going training/education.
• Schedule, conduct and document regular meetings including safety meetings with service team members
• Ensure that safety measures are enforced
• Assist with team member discussions, warning notices, and performance appraisals with counseling and coaching goals, using the appropriate forms on documentation
• Brief new service team members on procedures, goals, and the community
• Instruct team members on maintenance etiquette
• Check all service team members tools regularly for ownership and safe working condition, ensure uniform appearance is in accordance with SMC dress code policy, and provide documentation to the property manager
• Schedule and manage appropriate contracts, i.e.: painting, cleaning company, trash pick‑up, etc.
• Schedule daily activities efficiently, monitoring for quality or quantity.
• Assist in the preparation of long range planning and make budget recommendations
• Ensure turnover process is completed in accordance with Southern Management policies, standards
• Maintain shop, company equipment, ample supplies, inventory control, and ensure key security.
• Read and interpret prints and specifications
• Watch for unauthorized vehicles or suspicious persons on the property and report to proper authority
• Perform hands‑on maintenance as needed and to further team abilities and knowledge
• Confirm that daily morning checks of the overall community appearance, to include a neat and clean appearance, cleaned and painted common areas, and clean and clear windows and balconies are conducted
• Perform service technician responsibilities/tasks to include on‑call coverage as necessary
• Prepared to respond and act in emergency situation, following corporate/community emergency procedures
• Perform other duties as assigned by Manager and/or Supervisor
• Stay abreast of industry trends
• Contribute to community/company engagement efforts
• Proficient with MS office

JOB KNOWLEDGE & SKILLS:

• Ability to effectively supervise and motivate a team of (5) or more team members
• Good communication skills; interpersonal, verbal, written and required documentation
• A thorough knowledge of each job description, as it pertains to self and service team members
• A thorough knowledge of interviewing techniques as it pertains to Southern Management Companies
• Ability to understand, demonstrate. and ensure team compliance of all necessary national and local building codes, safety codes, labor laws, to include but not limited to safe work practices, work place violence, Fair Housing, Sexual Harassment prevention, ADA, etc.
• Thorough knowledge, understanding and compliance with Southern Management
• Ability to maintain high productivity for effective cost control
• Knowledge of contract requirements
• Knowledgeable in boilers and chillers and/or individual HVAC System
• Ability to review service related reports generated through Yardi
• Ability to keep neat and accurate records of time and materials using tablet (Yardi); communicate in written form
• Knowledge of mechanical math, and measurements
• Thorough knowledge and understanding of preventive maintenance
• Knowledge of the current occupational hazards, and an understanding of safety
• Ability to lift 80 pounds to the shoulder and carry it

• High school diploma or equivalent
• Successfully completed all advanced maintenance classes and on-the-job training within a year of employment
• Minimum of 3 years' experience in a in maintenance or related field
• Minimum of M-II level hands on skills/training