Apartment Maintenance Assistant Service Manager (M1)

smcexternalcareers; Pikesville (MD); On-site; USD 45,000 - 65,000; Full time

Job summary

Southern Management Companies is seeking an Assistant Service Manager in Maryland to oversee maintenance operations at our community. You will diagnose problems, perform hands-on repairs in HVAC, electrical, plumbing, carpentry, and more, and mentor a team of technicians to meet standards and legal requirements.

This role emphasizes safety, logs, scheduling, vendor coordination, and budget input; you will participate in on-call rotations and ensure a clean, safe, well-maintained property.

Qualifications

• Supervise and mentor a service team of 5+ members.
• Ensure logs for vacancies, PMs, inventory and usage are up to date.
• Maintain knowledge of safety codes and building regulations.
• Read and interpret prints and specifications for maintenance tasks.

Responsibilities

• Accountability for performance of the service team.
• Assist with reviewing and monitoring the service team's time sheets and service requests.
• Provide complete support to the property manager and Southern Management Companies in upholding standards and procedures.
• Keep up-to-date logs of vacancy schedule, preventive maintenance, inventory and material usage.
• Mentor and train service team members; participate in training/education.
• Lead regular safety meetings and document outcomes.
• Ensure tools are properly maintained and compliant with safety rules.
• Coordinate contracts (painting, cleaning, trash pickup, etc.).
• Contribute to long-range planning and budget recommendations.
• Respond to emergencies following corporate procedures.

Skills

Team supervision

Communication skills

Safety compliance

Problem solving

MS Office

Education

High school diploma or equivalent

Tools

Yardi

Job description

WHAT WE ARE LOOKING FOR:

We're seeking an Assistant Service Manager with whatever it takes approach to join our team! In this full time role, you'll be responsible for ensuring the physical Asset of the community meet both the company standards and applicable laws. As an Assistant Service Manager, you'll be diagnosing problems and making repairs. You will provide hands‑on and trouble‑shooting in areas such as HVAC, electrical, plumbing, carpentry, dry walling, exterior structure, tiling, Masonry and appliance.

WHAT WE EXPECT FROM YOU:

• Accountability for performance of the service team
• Assist with reviewing and monitoring the service team's required Yardi hours, Kronos time sheets, supplemental logs, punch-out sheets, service requests and on‑call logs
• Provide complete support to the property manager and Southern Management Companies in upholding community and corporation standards, policies and procedures
• Keep up‑to‑date and accurate logs of vacancy schedule, preventive maintenance, inventory and material usage
• Mentor, guide and assist with Service team's on‑going training.
• Self‑seek and participate in on‑going training/education.
• Schedule, conduct and document regular meetings including safety meetings with service team members
• Ensure that safety measures are enforced
• Assist with team member discussions, warning notices, and performance appraisals with counseling and coaching goals, using the appropriate forms on documentation
• Brief new service team members on procedures, goals, and the community
• Instruct team members on maintenance etiquette
• Check all service team members tools regularly for ownership and safe working condition, ensure uniform appearance is in accordance with SMC dress code policy, and provide documentation to the property manager
• Schedule and manage appropriate contracts, i.e.: painting, cleaning company, trash pick‑up, etc.
• Schedule daily activities efficiently, monitoring for quality or quantity.
• Assist in the preparation of long range planning and make budget recommendations
• Ensure turnover process is completed in accordance with Southern Management policies, standards
• Maintain shop, company equipment, ample supplies, inventory control, and ensure key security.
• Read and interpret prints and specifications
• Watch for unauthorized vehicles or suspicious persons on the property and report to proper authority
• Perform hands‑on maintenance as needed and to further team abilities and knowledge
• Confirm that daily morning checks of the overall community appearance, to include a neat and clean appearance, cleaned and painted common areas, and clean and clear windows and balconies are conducted
• Perform service technician responsibilities/tasks to include on‑call coverage as necessary
• Prepared to respond and act in emergency situation, following corporate/community emergency procedures
• Perform other duties as assigned by Manager and/or Supervisor
• Stay abreast of industry trends
• Contribute to community/company engagement efforts
• Proficient with MS office

JOB KNOWLEDGE & SKILLS:

• Ability to effectively supervise and motivate a team of (5) or more team members
• Good communication skills; interpersonal, verbal, written and required documentation
• A thorough knowledge of each job description, as it pertains to self and service team members
• A thorough knowledge of interviewing techniques as it pertains to Southern Management Companies
• Ability to understand, demonstrate. and ensure team compliance of all necessary national and local building codes, safety codes, labor laws, to include but not limited to safe work practices, work place violence, Fair Housing, Sexual Harassment prevention, ADA, etc.
• Thorough knowledge, understanding and compliance with Southern Management
• Ability to maintain high productivity for effective cost control
• Knowledge of contract requirements
• Knowledgeable in boilers and chillers and/or individual HVAC System
• Ability to review service related reports generated through Yardi
• Ability to keep neat and accurate records of time and materials using tablet (Yardi); communicate in written form
• Knowledge of mechanical math, and measurements
• Thorough knowledge and understanding of preventive maintenance
• Knowledge of the current occupational hazards, and an understanding of safety
• Ability to lift 80 pounds to the shoulder and carry it

• High school diploma or equivalent
• Successfully completed all advanced maintenance classes and on-the-job training within a year of employment
• Minimum of 3 years' experience in a in maintenance or related field
• Minimum of M-II level hands on skills/training